WDW CM Jailed for Skimming Credit Card Info

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dawn
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Re: WDW CM Jailed for Skimming Credit Card Info

Post by dawn » Tue Jun 08, 2010 8:32 am

CujoSR wrote:Thank you for all the info Dawn... and BTW welcome to SGT if it hadn't been mentioned before (Bad Marsupials).

For the record the last person to refuse to show ID (or even the card) had a mag recorder in their car. Our people are very good at what they do and have the officers cell phones on speed dial. We (myself included) have a very good relationship with our local law enforcement officers. Although Scabies Girl might have ruined that a bit, but that's another story...
Thanks, I've been around awhile but I tend to lurk. Apparently this thread drew me out.

I don't doubt that your coworkers (and you) are really good at what they do, and have very, very few false positives (possibly even none). Suspicious transactions tend to look and feel skeevy in so many ways other than refusing to show ID. I can't imagine any legitimate reason to refuse to show the card itself, for example.

I just grew up with a father who stood on (somewhat irrational) principle at every opportunity, regardless of the consequences. So I'm intimately familiar with the way any kind of arbitrary policy can be mishandled and blown out of proportion. I think I projected him into that scenario.

To stay more SGTish, I'll share a story that stands out in my mind on that topic (and it's money related, so it's OT, yes?)

My parents used to buy checks by the boatload. They bought current checks, which invariably had a deal like "buy 12 boxes of checks and get 2 free". Never one to pass up a bargain, my mother would buy as many as she needed to get the lowest per-check price.

Their bank was bought out, and everyone was getting new account numbers. The bank sent out a letter that said you could bring in your old checks and they would shred and replace them for free. So my dad goes down to the bank with a giant stack of checks and hands them to the teller. "I have a letter that says you'll replace these for free!"

And she looks at the checks, and says "No, that's only bank-issued checks we're replacing for free, and these are printed by someone else. You're out of luck." "The letter doesn't -say- they have to be bank issued. I'd like my checks replaced, please!" They go round and round some, with Dad getting louder and more aggressive all the time. So it isn't long before the bank manager comes out and asks if he can help.

So Dad looks at the manager and says "I have a letter that says you'll replace my checks, and she's refusing. And I want my ATM PIN set to XXXX - which she won't that either." Really loudly, in the middle of a busy bank. Manger tries to get him to calm down and says "you really don't want to tell everyone in the bank what your PIN is." "As far as I can tell, the only person in this bank who wants to steal my money is you, and I have an AXE!"

(Now, Dad does have what he calls an axe. It's a little hatchet, and it was at home, hanging in the garage, but they have no way of knowing if the lunatic in the lobby -actually- has a weapon or not)

Dad yells some more, and they finally escort him into a bank office to minimize the scene he's making. By this point he's screaming that he wants all of his money out of the bank. Right now. In cash. Dad calls my mom up on the phone and says "Call the police. The bank has kidnapped me, and is holding me in an office. There's a guy standing between me and the door!" My mother, having been married to a lunatic for 30 years, goes down to the bank to see if she can smooth things over.

By the time she gets there, he's gone. Apparently the bank had called the police (imagine that), and the police negotiated that he would leave the premises and not file the assault and unlawful detainment charges he wanted to. The bank wouldn't file charges against him either. The bank would give him his replacement checks and he wouldn't come back with his axe to show them that he had one.

Two days later, it's the bank grand opening, with cake and balloons and whatnot. Dad trots himself down and has a piece of cake, hanging around in the lobby. He was very, very disappointed that no one came to talk to him.



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Re: WDW CM Jailed for Skimming Credit Card Info

Post by kurtisnelson » Tue Jun 08, 2010 9:40 am

dawn wrote:Two days later, it's the bank grand opening, with cake and balloons and whatnot. Dad trots himself down and has a piece of cake, hanging around in the lobby. He was very, very disappointed that no one came to talk to him.
That's not that far fetched from what I would do except the lunatic and axe waving part. I tend to stick to principal even if it's the long way around.
Story:
So I go to buy a Macbook. Unfortunately the closest Apple store at home is Mall at Millenia, and I needed a replacement computer quickly so I couldn't order online.
I go into the Best Buy on 50.
Go to the back, ask for the model, they pull it out of the cage and walk with me to the register. I pay.
When I go out the door, the brilliant receipt checker stops me and asks for my receipt. I politely decline and continue to walk out. Suddenly I am surrounded by loss prevention and feel a tug on my shirt. I decline again, stating that I payed for the macbook right in front of you and it is now my property. They say they must see my receipt for inventory purposes. I state it is not my issue to help them perform their inventory, I bought the Macbook stop surrounding me, let me leave. They say they are going to call the police and I don't want the police involved. So I declare I want to return it. I walk up to the returns desk, place the laptop on the counter and hand the person my receipt. The LP guy grabs it out of their hand looks at it and storms off...

So I try a different Best Buy, it goes a little better, instead of just refusing to let me leave period they run off and print their own copy of my receipt. :confused:

I've now learned after talking to some police that I should have forcibly exited the store and if they gave me problems for me to call the police and they would happily consider charging the store employees with assault/unlawful detainment.


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Re: WDW CM Jailed for Skimming Credit Card Info

Post by darph nader » Tue Jun 08, 2010 10:38 am

Why not just show them the receipt? :confused: 15-20 seconds outta your life and you're on your way. Loss Prevention is there for a reason,and it's not just to give you a rough time.


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Re: WDW CM Jailed for Skimming Credit Card Info

Post by Mayonnaise » Tue Jun 08, 2010 11:08 am

darph nader wrote:Why not just show them the receipt? :confused: 15-20 seconds outta your life and you're on your way. Loss Prevention is there for a reason,and it's not just to give you a rough time.
Agreed.

8^)



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Re: WDW CM Jailed for Skimming Credit Card Info

Post by PatchOBlack » Tue Jun 08, 2010 12:09 pm

darph nader wrote:Why not just show them the receipt? :confused: 15-20 seconds outta your life and you're on your way. Loss Prevention is there for a reason,and it's not just to give you a rough time.
Mayonnaise wrote:Agreed.

8^)
If I may?

I can understand how people can feel annoyed about being asked to show a receipt when exiting a store. It may only be 15-20 seconds, but some feel that it is a case of "Guilty until proven innocent".

On the other hand, in the case of a store which sells high-priced items, I can understand them taking the extra step to insure a reduction in "shrinkage", and when it comes right down to it, as long as they are polite when checking, I might as well take the few moments to let them double-check things, as stopping shop-lifting should mean a reduction in cost to me in the long-run.

Now, in Kurtisnelson's case, the way the employees handled that could have gotten them in serious trouble. While company policy may be to check every customer leaving for a receipt, they are on shaky legal ground when they attempt to physically detain someone for refusing to show proof of purchase and do not have enough "probable cause" to do so (in this case, see the person actually shoplifting the item).



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Re: WDW CM Jailed for Skimming Credit Card Info

Post by GRUMPY PIRATE » Tue Jun 08, 2010 12:11 pm

A lot of times, the "checkers" are making sure that the clerks rang up the sale correctly besides looking for theft.

ever shop at Costco? one checker caught that I had been charged twice for a case of soda. the clerk accidently scanned it twice.

with all due respect, it sounds like you were trying to start an incident.

..and were successful.


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Re: WDW CM Jailed for Skimming Credit Card Info

Post by PatchOBlack » Tue Jun 08, 2010 12:19 pm

GRUMPY PIRATE wrote:A lot of times, the "checkers" are making sure that the clerks rang up the sale correctly besides looking for theft.

ever shop at Costco? one checker caught that I had been charged twice for a case of soda. the clerk accidently scanned it twice.

with all due respect, it sounds like you were trying to start an incident.

..and were successful.
This reminded me of something: A lot of places like Costco have, as a condition of membership, that you abide by rules such as having your receipt checked when leaving the store. I seem to recall at some local "big box" electronics stores that they had signs, stating a similar condition for shopping there. If the stores do advise a person up-front of that policy, I think one is in a weaker position to cry foul when asked to abide by the policy. After all, you don't have to shop there, and they didn't spring it on the person after they made their purchase.



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Re: WDW CM Jailed for Skimming Credit Card Info

Post by darph nader » Tue Jun 08, 2010 12:37 pm

A lumber yard I worked for a thousands years ago,would have someone do 'yard office' duty. Not only would we direct the customer/s to the proper area for their building materials,but also do a 'load check' on the way out to make sure the order was correct. (yes we had signs stating so) So one day a customer drives around back to pick-up a screen door and hauls ass out,damn near running me over. 45mins later he comes back with the wrong hardware sceaming bloody murder. I had explained this to the yard foreman in the mean time. If he would have just stopped before leaving there would have been no problems. Of course his retort was ,"I was in a hurry".
The sad part about Loss Prevention is that they spend as much time,if not more,watching the employees as they do the customers.


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Re: WDW CM Jailed for Skimming Credit Card Info

Post by Zazu » Tue Jun 08, 2010 12:40 pm

kurtisnelson wrote:When I go out the door, the brilliant receipt checker stops me and asks for my receipt. I politely decline and continue to walk out.
I'm with Kurtis on this one. If they think they need to dedicate staff to walk him from the cage to the register, they can jolly well dedicate staff to walk him from the register to the door.

I never stop when an alarm goes off because the clerk failed to deactivate the sensor, and if anyone tried to stop me from leaving a store, especially when I walk directly from the register to the exit, I would without question call 911 and create a much bigger problem for them than an inventory mismatch.

Yes, I do put up with the receipt check at Sams Club, because it was stated up front and before I paid my dues that it would be done. I consider it a tradeoff for their prices. A shop that tries to impose this policy on me after the fact isn't going to get any satisfaction.

It was only tried on me once. Someone stopped me in the ten feet between register and door and demanded to see my receipt before he would, "Let me leave." I told him that if he wanted to call the police and have me charged with theft, I would be delighted to wait for the cops -- and to sue his ass off. "Are you that certain that I haven't paid for the contents of this bag?"

All of a sudden he didn't care if I'd paid or not.


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Re: WDW CM Jailed for Skimming Credit Card Info

Post by ktulu » Tue Jun 08, 2010 12:43 pm

My brother knew a guy who would take a receipt from a previous purchase, fold it and put it in his mouth, grab a large/heavy item and walk out the front door. This was many years ago. I don't think he was ever caught.


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