one city hall special, please!

VonSeegs · Post by **VonSeegs** » Wed Nov 12, 2003 3:56 pm

2 days ago I was standing at EOL at Mansion. It was crazy busy so I had like 20,000 people passing me like every minute. I only noticed this lady after she said excuse me and held up her SAP and asked if she was in the right line. I nicely explained that no, she had gone into the stand-by line and she wanted to go into the fastpass return line just to the right. She said ok and duck under the stupid chain to get out and then said that she was waiving her pass in front of me as she passed me. I said I'm sorry. I don't respond to waiving things in front of me. Especially if I don't see them. I overheard her say to her family oh, see doesn't respond to this, as she was waiving her stupid pass again.

You know, it's not that hard to read that little purple book and then look up and read a sign. I don't get it.

Zazu · Post by **Zazu** » Wed Nov 12, 2003 4:51 pm

VonSeegs wrote:...she was waiving her pass in front of me as she passed me. I said I'm sorry. I don't respond to waiving things in front of me. Especially if I don't see them. I overheard her say to her family oh, see doesn't respond to this, as she was waiving her stupid pass again.

Ah, if only guests would do that here. The usual practice is to barge in through the exit, pushing other guests out of the way, ignoring our calls to turn around, that entrances work better than exits. Then, just as I'm about to call security, they pull out the SAP and ask, "Does this help?"
:Flame:

theEpiphany · Post by **theEpiphany** » Thu Nov 13, 2003 2:48 pm

Mansion huh...heh..That's where I spend most of my time at DL...The problems with guests at the Mansion are absolutely amazing. Maybe it's just that it's because Inotice it because that's where my general "group" hangs out. Half the time we (I) go to the mansion just to sit and talk with the CMs and people watch..I swear one could do a socialogy thesis on the dumbing down of society once they are through the entrance.

SpaceRanger · Post by **SpaceRanger** » Fri Nov 14, 2003 2:26 pm

theEpiphany wrote:Mansion huh...heh..That's where I spend most of my time at DL...The problems with guests at the Mansion are absolutely amazing. Maybe it's just that it's because Inotice it because that's where my general "group" hangs out. Half the time we (I) go to the mansion just to sit and talk with the CMs and people watch..I swear one could do a socialogy thesis on the dumbing down of society once they are through the entrance.

Oh, I have... BS'd a whole psychology paper writing about things that stupid guests do in the park. Hey- class was in just two hours, and I couldn't think of anything else to write about lol

Tim Gaines · Post by **Tim Gaines** » Sun Nov 23, 2003 12:01 am

:twisted: I can't lie ... muwhahah. Whenever I goto the park, err, WENT to the park, I use to get an SAP, of course I'd have another member in my party get it. The way I figure, we come, we ride, then we leave. The quicker we do what we wanted to do, the sooner we'd free the park up for a paying guest, but lets face it, after a while we all begin to dispise the guests... ( I think it sets in at 5-6 months) After a year, DEATH to the guests, DEATH I SAY..

Sorry to all of those nice plaid wearing people who my friends lied to, if they could come up and say "I want an SAP" theyd do it :D WHADDUP!?

coldfire409 · Post by **coldfire409** » Wed Dec 10, 2003 7:48 pm

It's kinda nice the way the SAP's are at WDW. Since 90% of all queues are ADA accesable if the person is attempting to scam Guest Relations the person gets a use Wheelchair entrence. That just means that they have to wait in line with everybody else.

SplashMtnBoy · Post by **SplashMtnBoy** » Thu Dec 11, 2003 10:38 am

Yes, here in WDW we changed our Guest Assistance Cards (GAC). They used to have soooo many different stamps from City Hall, that it was getting confusing. They have now reduced it to only 6 stamps with words and a graphic depicting its meaning to help make it easier for cast and guests to understand.
Here's what we do at Splash:

If the Card reads:_________ _________________________ Action to be taken:

Can use stroller as wheelchair________________ guest may take stroller through either Standby or FastPass return

Allow guest to sit in front row of theaters, ride vehicles ______________ guests are to sit in front row of log

Provide shaded area if available____________________ N/A- guests use standby (which is shaded) or get a FastPass

Guests may enter through standard wheelchair entraces ______________ Guests are instructed to use standby queue or get a FastPass

Guests can use alternate entrance where available _____________Guets may enter FastPass return without needing a FastPass ticket.

Guests should be provided any assistance necessary to expedite their visit (stamped in Green) __________Guests are directed to proceed through FastPass without needing a Fastpass ticket.

It's entertaining to watch people come up to me when I'm at exit greeter waving their GAC at me and I get to tell them to go to the regular line (or fastpass) after they walked all the way around the outside of the queue past the restrooms through the photoshop and weaving through the crowd at the photo preview area. They always say that the go to the exit at all rides and I get to tell them that some rides have narrow queues and wheelchairs can't fit , that's why they go to the exit there, but here at Splash we can accomodate wheelcharis through our line up until the staircase at which point a castmember will pull the party out of the line and direct them to the bypass area.
-Joe

tourbunny · Post by **tourbunny** » Fri Dec 12, 2003 9:09 am

ahhh - i love wdw system! damn us for beeing so behind. but as some of you might have read on miceage, matt ouimet has already announced a change in sap system and our managemant is also already exitedly running around. they are thinking as early as january...
god bless...
from what i've heard it's gonna be as drastic as "if you have both feet, you better stand in line!" also i've heard that not even autism is gona count anymore. i look so forward to my city hall shifts then. big grinn on my face going "i'm sorry but - NO. GET OUT. I DON'T WANNE SEE YOU AGAIN. YOU ASMA DOESN'T FASE ME, NEITHER DOES YOU DIEBETIES!"
but i'm not bitter. we have to just make sure not to tell guests about upcoming changes quite yet. still confidential information.
i for one can't wait!

PoohBunniesHutch · Post by **PoohBunniesHutch** » Fri Dec 12, 2003 2:32 pm

Oh ho! TourBunny! I'd watch your attitude about those with Diabetes. There are some insulin dependent diabetics which are informally called brittle diabetics, I for one, being one.

What that means is that any exercise out of the norm (such as standing in lines, walking over the park, can cause a release of too much indulin into the system and with the baseline insulin taken, can easily send a brittle diabetic into a hypoglycemic event.

And that is nothing to be made light of, it is very serious and can lead to life-threatening consequences.

I am wheelchair bound for two reasons, one, I am a very brittle diabetic (I have had severe consequences from hypoglycemic events which have resulted in several hospital stays all from a simple deviation of my normal activities, in one case, just standing in the receiving line at a wedding). And secondly, I fell a couple of years ago and fractured my coccyx. Also, I am a fall risk since I have no feeling in the lower half of my body and that leads to a lack of perception as to body placement. That is, I have no cluie where my body is in relation to the space around me. While most people would feel a stone they stepped on and be able to adjust their position, I would not and would fall.

I have never abused the SAP system, rather I am grateful for it as it allows me to have a few hours at DLR and enjoy my day just as everybody else gets to.

I do not go on rides that are jerky or bad for the back, such as Space Mountain.Splash Mountain, BTMRR, The Matterhorn, Indy, etc.

And if the other members in my party want to go on a ride that I am unable to, they go through the regular line or get a fast pass and I get to sit wherever they park me and wait.

And your attitude may be exactly why the resort instituted a no questions policy. Because you seem to be able to make value judgements as to what is and is not a disability and if you were to issue a pass to one disabled person and not another, based on your judgement as to what causes a disabiolity would be discrimination in the clearest form.

I am glad that they SAP program will be revamped, it is too abused as it stands. But in no case, should as CM make any judgement as to what qualifies as a disability. If a person carries a disabled placard, they have a signed statement on file with the state that they are disabled enough to warrant a placard. If they don't have a placard and the disability is temporary, then a note from a physician should be required.
And just a note, asthma, would not really affect someone's ability to stand in line, unless they are oxygen dependent. But, autisim would since stimulus for an autistic child should be kept at a minimum, for the safety of the child as well as the comfort of other guests.

SO, from your post, and I am sorry to say this, it seems that you do not have the skills to determine exactly what constitutes a disability and left up to you, I am sure that the DLR would have been innundated with lawsuits for discrimination based on disability.

Again, the system needs to be reformed, but CMs should not be making medical judgements as to what constitues a disability and the accomodations required.
JMHO

SRT_GB · Post by **SRT_GB** » Fri Dec 12, 2003 5:23 pm

I echo the last comment.

I also agree that the SAP system is insanely abused and needs to be changed. I like WDW's system (from what has been said on this board), but again, a line needs to be drawn as to how to decide what level of SAP the guest gets.

And if the rumors are true and the system is changing in the next few months, the guests that routinely get them and don't need them are gonna have a massive uproar. Of course, the guests that truly need them are gonna be happy, which is what matters to me.

I can't tell you how upset I was when a co-worker once asked me, "you mean you don't get one when you come into the park to play?"

Stupid Guest Tricks

one city hall special, please!

SAP's and GAC's and rude guests oh my