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Re: Non-english speaking guests

Posted: Wed Oct 20, 2010 1:01 am
by CujoSR
5th Dimension wrote:I didn't know everyone was upset :confused:

We're cool :cool:
Lets call it preemptive nudging.

Re: Non-english speaking guests

Posted: Wed Oct 20, 2010 1:09 am
by Nobleman
But did they have a banana in their tailpipe?

Re: Non-english speaking guests

Posted: Wed Oct 20, 2010 7:05 am
by GaTechGal
I'm not falling for the banana in the tailpipe again.

Thanks Cujo. I pre-emptivly nudge my kids all the time. Saves a lot of yelling later on when things escalate.

Re: Non-english speaking guests

Posted: Wed Oct 20, 2010 7:41 pm
by kurtisnelson
Sorry I'm in overshare, but we are actually pretty proud of FLIK and how much it improves guest service.

Re: Non-english speaking guests

Posted: Fri Oct 22, 2010 3:01 am
by Freak
Just to re-rail the thread....I try my hardest to help non-english speaking guests, I really do. Most of the time (8/10?) I'm successful and the guests are SO grateful that I understood them. The other 2 times out of 10 the guests usually shy away from talking to me because I don't fluently understand them (I'll admit, its a little like charades when I'm helping non-english speaking guests sometimes).

One thing that grinds my gears is the group of people who will say they don't understand english when you ask them to stop doing something unsafe (standing on trashcans, climbing up a tree, jumping over handrails, etc...), but suddenly understand and speak perfect english when they need to find an attraction they know by name or the nearest restroom or where they can get a corndog. Talk about learning the language fast! :rolleyes:

Re: Non-english speaking guests

Posted: Fri Oct 22, 2010 6:39 pm
by Zazu
Freak wrote:One thing that grinds my gears is the group of people who will say they don't understand english when you ask them to stop doing something unsafe (standing on trashcans, climbing up a tree, jumping over handrails, etc...), but suddenly understand and speak perfect english when they need to find an attraction they know by name or the nearest restroom or where they can get a corndog. Talk about learning the language fast! :rolleyes:
When this happens, I compliment them profusely and loudly upon their fast learning. I praise their fluency, and marvel that a few scant minutes previously they couldn't even understand, "Please sit down!" I slather it on as thickly as time permits. More often than not, I get a grudging apology out of them, at which point I quietly reveal the location of the hidden restroom they so desperately need.

Great sport, and hard to fault if overheard!