Re: Please pass the salt?!?
Posted: Thu Nov 24, 2005 1:48 am
I don't work at an amusement park (never have), but I do have two funny "customer not believing me" stories to share.
I worked at KFC for three years starting in my junior year of high school. After just over a year I was assigned to the drive-thru window on a more or less permanent basis - understanding what people say when you're working drive-thru is an art; I remember the first time I put on a drive-thru headset and listened to the other employee taking orders and I couldn't believe that he could understand what was being said.
So, for some reason the dumb people have a tendency to come through the drive-thru as opposed to coming inside. After my second year at KFC I was an assistant manager so I knew all the procedures and whatnot inside and out. I still remember one night when this woman rattles off a long order and ends it with requests for several shakes. There are no shakes on the menu. I informed the woman that we don't have them and the following conversation ensued:
"You don't have shakes?"
"No, ma'am, I'm sorry. We don't have shakes."
"You don't have shakes?"
"No, we don't."
"You don't have shakes?"
"No."
Yes, she asked me three times. I guess maybe she thought that my answer would eventually change?
The other fun one was a guy that ordered a hamburger. Now, I can understand some confusion on this point because there are a fair number of combined KFC/A&W stores that have all of the KFC products plus a lot of the fare you'd find at a burger joint. However, this KFC was chicken only. The guy insisted that he had bought a hamburger from us the week before and I eventually had to inform him that I had been working there for two years and I knew for a fact that we have never sold hamburgers. He then asked to speak to the manager. My response was, "You already are." He mumbled something about McDonald's and left.
I worked at KFC for three years starting in my junior year of high school. After just over a year I was assigned to the drive-thru window on a more or less permanent basis - understanding what people say when you're working drive-thru is an art; I remember the first time I put on a drive-thru headset and listened to the other employee taking orders and I couldn't believe that he could understand what was being said.
So, for some reason the dumb people have a tendency to come through the drive-thru as opposed to coming inside. After my second year at KFC I was an assistant manager so I knew all the procedures and whatnot inside and out. I still remember one night when this woman rattles off a long order and ends it with requests for several shakes. There are no shakes on the menu. I informed the woman that we don't have them and the following conversation ensued:
"You don't have shakes?"
"No, ma'am, I'm sorry. We don't have shakes."
"You don't have shakes?"
"No, we don't."
"You don't have shakes?"
"No."
Yes, she asked me three times. I guess maybe she thought that my answer would eventually change?
The other fun one was a guy that ordered a hamburger. Now, I can understand some confusion on this point because there are a fair number of combined KFC/A&W stores that have all of the KFC products plus a lot of the fare you'd find at a burger joint. However, this KFC was chicken only. The guy insisted that he had bought a hamburger from us the week before and I eventually had to inform him that I had been working there for two years and I knew for a fact that we have never sold hamburgers. He then asked to speak to the manager. My response was, "You already are." He mumbled something about McDonald's and left.
