Re: Let's respond to our guests complaint....by completely ignoring him!
Posted: Tue Jul 22, 2008 1:11 pm
In this case you are moving it to the appropriate stroller area. I admit that I do get some satisfaction in moving a stroller from the ropes at SW to Skyway (the appropriate area) after I have told a guest that is no parking. There is a difference between taking it to the appropriate area, and walking it halfway across the park just to spite them.Yeti Chaser wrote:When I worked IMAGE/HISTA several years ago, we always had issues with guests parking their strollers (or 'buggies') up at the dancing foutains. Wheh guests approched with these modes of transport we would remind each of them about this, due to fire/safety codes. In those cases where the guests stated that they were only going up to see the fountains, we would allow.
Now, at least 95% of those guests were honest with us and would comply. For the other 5% who thought they could pull a fast one on us, we gave them special treatment, we would move those strollers to the appropiate stroller parking area for IMAGE.
Sometimes we would get a panicked guest who wanted to report a stolen stroller to security or wondering where their stroller was. When we asked where it was parked (we already knew) and told up on the promenade, we informed them that it was moved to the stroller parking area and point them to that area. Very effective. :D: