Post
by Big Wallaby » Wed Aug 08, 2007 2:11 am
What I am about to say, I have had the entire weekend to think about. Well, my day off, anyway.
Well, I finally took the risk and talked to a manager about my opinions. I am less happy with the system now than I was before. You see, the answer I was given was that my time to interact with my guests will now be only as they are boarding and disembarking the bus, but the rest of the time I do need to shut up and drive. Mind you, that was before my shift. The first bus I drove had working MiMs, so I followed his rules, and didn't get a single simple "thank you" for the trip or anything. The second bus had a non-working box, so I had to spiel. I had multiple guests come up and write down my name to make sure and write a letter. I had one gentleman at the Sports thank me, shaking my hand, and run. By the time I realized he had slipped me a $20, he was off the bus and running so I wouldn't give it back. I had one lady tell me how this was her last night, and riding with me was the neatest thing she had done the entire time she was here. In two hours, I experienced what I am about to lose, and possibly for the last time. You see, management is about to step up the system in a week or two, and when they do they will start handing out reprimands if you don't let the system do all the spieling. The time where your bus driver can make your time on the bus a special thing is rapidly drawing to a close. To say my eyes aren't watering up at this latest turn of events would be a lie. Honestly, I'm a little crushed. Soon, those who ride my bus will no longer be my guests, but just my passengers.
With the word I received, there is nothing more I can do for the bus department, and I realize the idea of guests having a special time on the bus ever again after the system goes through its next change is dead. I am no longer a good fit for this department. I know this because any time the computer has taken away my ability to interact with my guests in the past, I have become more and more depressed through the day. I am an attention junkie; I realize this fact, and I even embrace and enjoy it. So what am I to do now?
They drill into our heads (and rightly so) how interaction with Cast Members is so important to our guests, then they take and automate all the interaction of an entire department, except for the half a second you have with each guest as they board.
Allow me my short pity party, and I will move on and get over it before the sun comes over the horizon in just a few hours. At this point it does me no good to wallow in what is being taken away from my guests and me. Tomorrow is a new day, and there is much work to be done.
I am going to begin work on being recast post haste. There are other areas where I can become an asset... Tower of Terror (the times I am loading the elevator), Dream Squad, Monorails, Watercraft (until they install MiMs), any attraction where Cast Member spiels are a vital part of the experience... my favorite right now being the Kilimanjaro Safari. Today being my day off, I went on that three times, just to watch the Cast Members. I didn't even do anything else, because after the first time I was so fascinated with the Safari as a possible new home at Disney World. The first time out, I rode with Kyle, who made the experience memorable because of the way he treated it as an attraction and supremely as a chance to entertain. His showmanship from the driver's seat was excellent. The second driver was very good as well, but I never saw or heard his name. He created some very neat moments which made the entire trip worth doing a second time. The third driver, Dave, was exceptional with his facts, and he was very good at making you not even realize you hadn't seen the lions on that trip. Only reason I realized it was that I had been on it multiple times now. All three drivers had characteristics I would like to have. Were you to combine them into one driver, you would have one amazing person behind that wheel, with whom it would be fun although nearly impossible to compete for having the best show.
Despite all the complaining it would seem I have done in this thread, I know that I am going to find my niche here at Disney World. I can feel it in the fact that even after enough time to make a decision whether I like the place or not, I feel more like I am going to a second home than to work. I go to work on my days off... there have been about four times that I didn't go to work for my day off. I can see myself at Disney for a very long time. It was interesting to speak to someone in line today who had worked on a project for Disney and had actually met Walt. I came so close to asking if I could just touch her, to shake a hand that had shook his. Where else in the world do you find out someone you are talking to has met your company's creator, and you want to just get them talking about him and not stop until they have said every last detail they can think of?
So I want to keep working for Walt, but my days of wearing purple pants are quickly coming to an end. And with the new policy as handed to me by a manager, I sincerely hope it comes sooner than later.
My opinions are mine and mine only. If my opinions are the opinion of others who happen to share whatever my crazy views may be, then fine, but it's not because I represent them in having my opinions. Got it?