I'm shocked too that there aren't more stories from the resorts. Here are just a few of the highlights of my time in hotels....although there are too many to mention, here are my top 5 SG/horror/just plain odd stories.
1. WALKS!!! The pure joy of telling a family who saved a lifetime to stay at one particular hotel that they can't stay there even though they booked a reservation 4 years ago for it (being slightly sarcastic, but you get the point). This process has had people scream, cry, threaten my job, and- my personal favorite - literally throw their luggage at me out of anger. LOVE the walks!! By far this was the worst thing I ever had to do as a CM - even worse than dealing with a family who had just lost a loved one - because I feel this is a completely avoidable situation that is unfair to put guests into.
2. A guest, from New York, who was upset that his underage son wasn't allowed to drink alcohol at one of the restaurants nearby, and tried to tell me that he didn't know the drinking age was 21.

Um, yeah....you tell me he's underage but then you didn't know what the drinking age was, and your from America where the drinking age is now 21 across the entire country (and in NY it's been 21 for quite some time).
3. The guest who ran up to the front desk, screaming at the top of my lungs "HELP MY SON HAS BEEN KIDNAPPED!! HELP!!!" only to have a CM calm him down, ask him to turn around, and his son was right behind him.
4. Having a mini-riot breakout in our convention center when a union group came to protest an outsourcing convention that was taking place. Only one person got minorly hurt thank goodness- could have been much worse.
5. A concierge guest lining a child's backpack with foil, coming to the concierge lounge,
dumping an entire hot plate of chicken wings into the backpack zipping it up and proceeding to go back to his room as if this was completely normal.
And the best line ever given to me by a guest- this took place during that pay for 4 stay 3 nights free promotion a few years back, which brought a lot of guests to deluxe properties who otherwise couldn't afford them. The woman told me that she wanted her entire stay for free, since she had come to the hotel "to better herself in the world" and it didn't live up to her expectation. News flash - going to a 4 diamond hotel isn't going to make you a better person.
Okay, so I started the ball rolling - someone else needs to take over!!