Stupid Guest Tricks

What would you really have done to him?

Im not joking when I say this but, if you think I was pulling the truth a little, I wasn't. I physically slammed him into the wall. Listen when I said I was protective of my grandfather, I meant it. Seriously, a friend of mine who I have known my entire life (Litterally, since Pre-K) got on my bad side when he made a comment about my grandfather and I let him know about it to.

BUT, I must just have a target on me or something because it happened again today. I was over at the unload area for Coaster when this group comes up with a Gest Assis. Card for "Alternate Entrance and Provide Shade"

Ok.

Well whoever stamped the infernal card didn't do it hard enough so it took me a second to look at it. So she decides to say, in a real snappy voice (Like she had an appointment in five minutes or something) "What? You've never seen one of these before!"
(Once again, NEVER lost my cool)
"Madam, I obviously have since I work here but since it wasn't stamped clearly, I had to take a second to look at it."
"Well can we go?"
"Unfortunately not"
"WHAT!"
"This card is for the alternate entrance, here at the Coaster, the Alternate entrance is at the Fastpass line"
"It was too long and we can't wait that long in the line and they sent us around to the exit"
(Caught in lie #1: We didn't have a line for Fastpass, minus the usual 10 people in the return lane)
"I'm sorry but they should have called us about it, we never got a call here about anyone coming through"
"We've been through FOUR times today"
"I'm sorry, but the entrance you need to use is the Fastpass Return lane"
"Well Tom said it was ok"
(Lie #2: We don't have a Tom)
"Ok. Ok. Go ahead and go through, but as a reminder, please use the Fastpass Return"
"We'll you don't have to be so rude to me. You don't treat guests like this"
"Madam I wasn't rude to you at all"
(And the famous quote)
"What's your name? I'm going to report you to Guest Relations"
(Friend of mine walks up and gets in between myself and her)
"Go ahead. But I guareentee that you won't get anything from it"

Because an hour later when the manager came to talk to me about it, I had my friend, who was there for it all, as well as the three who were outside at the time and they ALL said that they never sent anyone to unload.

*Sigh* I guess these events are for all of the Here's Your Sign answers I've given out.

I think I posted this story before, but it's especially applicable here.

This comes from a fellow cast member, I didn't witness this, but wish I had.

One fine day in Disneyland, at the BTMRR entrance, where the height measure is (so that you can just walk up from anywhere and check your kid's height), a guy and his son had come up thru the line extending to the left of the height measure, and the CM stopped them to check the boy's height.

He wasn't tall enough. It happens.

Well the father decides he's not gonna take this, after all, they've been in line like three minutes already, and that should change all the rules of physics and propulsion and safety, so he demands his kid be allowed on anyway, then he starts abusing the cast member, then he tries to pick a fight with said cast member.

At this point, a HUGE guest, steps out of line behind said unruly father, looks DOWN OVER the guy's head at the CM and says, "Excuse me; I'll kick this guy's ass for you if you'd like."

The unruly father whips around, cranes his neck up to see the walking mountain of man standing behind him and BOOKS IT. Left those Bugs Bunny trails in mid-air as he left, so I hear.

I also heard the huge guest got immediately back-doored on BTMRR, but I cannot confirm this.

It happened again!

First time (At return, family of five)

Sir, you can't go in right now. Your pass is for one pm.

G: Yeah, we're going to see Beauty and the Beast then we have to catch a flight.

Me: Ok well, you still can't go in, beauty and the beast is down the street and if I had a plane to catch, doing either of the other two would be the least of my worries right now.

G: *Throws a hand up and blows me off*

Me: *Casually walks over to phone* Yeah Q, listen we've got a family that decided to breeze past me, fastpass for 1 and it's only 12:40

Q: Got ya, their on their way back out

*Five minutes later, Q is rushing up the rampway with security right behind him*

Following that two minutes later, OPD, two managers, another rent a cop, disney undercover shows up (We're pretty sure we saw the FBI, but can't confirm)

Apparently they just breezed on by and demanded to be put on the ride.

Well whatever. Fast forward an hour....

"I WANT A MANAGER RIGHT NOW!"

Me: Ok, what's up?

Pissed off: WE'VE BEEN WAITING IN LINE FOR FIFTY MINUTES AND YOUR SIGN SAYS TWENTY MINUTES. THE GUY UP THERE LETS NO ONE BUT PASS FAST IN WHILE WE'RE STUCK IN LINE! GET ME A MANAGER NOW!

Me: *Walking to the phone* Ok, well one: He is doing his job and what he was asked to do. Secondly: We have no control over the wait time system.
And with all due respect, if you didn't want to wa-

Pissed off: **** YOU ALL DUE RESPECT. YOU DO HAVE CONTROL OVER THE WAIT SYSTEM! COMMON SENSE WOULD TELL YOU TO CHANGE IT YOURSELF!

Me: *On the phone* Get a manager to return, now please. Common sense? Common sense sir, common sense would have told you to get a fast pass and come back later. Also, we DO NOT have control of the wait system, it's run by a computer.

Pissed off: I DON'T ****ING CARE! DOES ANYONE KNOW HOW TO DO THIS JOB RIGHT!

Me: ACTUALLY YES! ALL OF US DO. HE'S DOING WHAT HE WAS ASKED. THE WAIT SYSTEM IS DOING WHAT IT'S SUPPOSED TO DO, AND I'M DOING WHAT I'M SUPPOSED TO DO.

*I walked off*

Random Guest (Who had the body of the "See this pinky finger? It will kill you" type): Need some help?

Me: Nah, I've dealt with worse.

R.G.: Hah, well alright.

*Coordinator shows up. I think: Oh great, not what he wants*

Pissed off: ARE YOU A MANAGER?!

Coord.: No, but I can help.

*I leave before my fist closes since I was tensely opening and closing it before and go to the back to cool off*

I don't know what happened afterward when I left. Don't care. But I have never come that close to seriously decking someone....never.

Forgot to mention this. After I returned from cooling down, the random guest returned (Was actually doing a child swap) and saw that I was still a little irked about everything (Even I know it was visible to someone).

"We're doing the second part of the child swap"

Me: Ok, got the pass?

Guest: Yeah, right here.

He showed me the pass and I let him through. Bout' thirty seconds later he walks back and taps me on the shoulder and says

"Rule number 3, have fun."

Instantly I started laughing and said "Thanks man"

What had happened was he apparently was here at park opening and heard my speil about the three rules

#1: Walk and stay behind us
#2: Refer back to rule #1
#3: Have fan

Just really put me back in my usual mood so thanks man, wherever you are my friend.

It took me a while to get used to guests yelling at me, and during my first few weeks I will admit to having to fight tears from some of the comments I have gotten. But I refuse to let guests walk all over me. Anyhoo, there was one situation, which I find hilarious.

I was at return for buzz on a busy day when a large family comes up to me with a gac. They flash it quickly and attempt to walk right by (red flag).

Me: Excuse me, can I see your gac?
Guest: Why, no one else has asked to see it.
Me: I'm just following policy.
Guest: Fine!

Hands me the pass and it has been stamped for the guest to use the standard wheelchair entrance. However I notice that the number of guests in the party has been changed to a higher number, and written on the pass is "Allow them to use the fast pass lane." (which is really interesting since guest services would have either stamped it with a green light or an alternate entrance.)

Me: I'm sorry, but I think you have alterted your gac.
Guest: No, that's how they gave it to us, they just added thoes on.
Me: In that case they would have either given you a new one or provided the stamp which gives you permission to enter through the fp lane.
Guest: They let us through other rides with this.
Me: Again I'm following policy, and that gac is not correct.
Guest: Why are you being such a b*tch! Let us through.
Me: Look, your card is not correct, and if you want I can get a manager to explain the gac system to you.
Guest: No... that's fine, we'll just go ride something else. (by this time I had caught the guest in their own lie, and I think he was afraid of loosing his forged gac, so he left.)

:mad: grr to guests who try to abuse the system.

tenprincess wrote:... (by this time I had caught the guest in their own lie, and I think he was afraid of loosing his forged gac, so he left.)

:mad: grr to guests who try to abuse the system.

I guess you cannot confiscate a forged gac?

I was going to ask the same question....you didn't hold onto the gac so they couldn't pull the same stunt somewhere else?

I didn't know we could conficate them.

tenprincess wrote:I didn't know we could conficate them.

You could always pull the "be right back with this." Then go call your lead, who would be sure not only to confiscate it immediately but call a manager and perhaps security.