Zazu wrote:I just love listening to newbies before their spirit gets broken. It's almost as much fun as when I didn't work there!
Oh Zazu, I'm sure you still have a little of that New Hire pixie dust left in you, lol. You have to just based on the fact you haven't fled the company screaming, as tends to happen to some people here at the DLR after they've been employed for a while.
Shorty82 wrote:I got my first Great Service Fanatic card today! :)
This afternoon I got rotated out to Tipboard 2, which is the second position out there. When I got out there was only the register that is permanent out there, we have one on a cart which is rolled out when needed but it wasn't out yet so I started stocking the cart from the stock cabinet. I saw we needed more maps and some headband ears but didn't have any out there at all. I picked up the Nextel to call the stocker but it was telling me no signal. I figure out the setting to change to get it working but as either the Family Fun Day Parade or a band was going by (I don't recall which) at that time I waited to call because of all the background noise.
Well, a few minutes later one of our managers comes out to check on things and we talk a minute (she only works mornings and as I tend to get night shifts we hadn't met) and I tell her what we need. She gives me permission to go down to the stockroom and get what was needed. A little while later the manager comes back out and gives me a GSF card for "Maintaining the 'Show'", in other words me taking the initiative to keep the cart stocked up.
I guess she doesn't see that kind of thing to often but the way I see it I wasn't doing anything special, just doing my job. I couldn't ring out guests as the other CM out there was doing that so I stocked the shelves. I figured we had more of the headbands in the stockroom and as you can't sell what you don't have out on the shelf I wanted to get more of those headbands out there as soon as I could. That and empty racks are ugly and aren't good show anyway. I'm not getting paid to stand around and do nothing when not helping guests in some way and shelves aren't gong to keep themselves full.
Congratulatons!
This reminds me of a story that was on The Hub recently (if you sign in and go to the DLR section, it should still be there) about a Main Street Vehicles CM who attributed his excellent guest service record to displaying "common courtesy" towards our guests.
It goes to show that we don't have to be superpeople to make Magical Moments. All we have to do is do our jobs as best as we can and display simple courtesy - treating all of our guests, no matter how SG-ish they might be, the same way we would lke to be treated.
