Post
by Big Wallaby » Sun Aug 30, 2009 11:29 pm
And they continue to amaze.
Now the management has decided that we need to return to riding in the cars with guests, to return to what is normal. I have no problem with this, providing that one thing happens.
We need to have a way that, if someone starts doing what they will and that turns into jokes, insults, theories, or other things regarding the accident, then they need to be expelled from the parks at the next stop. The Pilot riding with the guests will have the right to get on the emergency phone, tell the pilot to stop the train, and not move again until Security is at the next platform waiting.
Otherwise, we need to be insulated from the guests as far as that goes. Honestly, there is a part of me that realizes that the Epic cast is insulated in that way, and that part of me envies them, if there is anything there to envy.
Seriously, how do you joke and cajole about this?
As a reaction, I was looking at the way I operate today, and I am not the same Cast Member that I was three months ago. I so wish I could go back, but with the knowledge I have now. I wish we could make this never happen, and get the guests off our back.
I am thinking that if the guests' comments and conduct regarding this doesn't change soon, I may transfer out long before I ever planned to. I have moved on in this, but then guests just take us back. I have had managers say that they just wish they could do physical damage to guests that do that to us.
At least the managers are on our side in this, for the most part. But then, they should be, as they went through this with us. In fact, I am glad that I haven't been a Monorail manager during this time, as there is information out there that I don't really want to have access to or know, because I know if I had access I would find out... it's in my nature.
I have to be honest, I have had thoughts about how, if I was in a different area, having taken my next step down the road that I want to take, people would not know that I had been a Monorail Pilot and so would not have a need to talk about it with me. At Jungle Cruise I would so control the show that they would not have time to ask, nor would they have the opportunity.
But then, I would give up this thing I have wanted to do for so long, this thing that I am not finished doing... working in this area that I still want to work in, doing what I still want to do.
No, I will remain a Monorail Pilot for a while longer.
I had another difficult guest the other night, but difficult for reasons not their own.
It was a mom and daughter. The daughter did not want to ride the Monorail, but mom knew it would be good for her.
They had just gotten off Monorail Pink after a fun July 4th at Epcot, and were headed to the Polynesian. Still down in the mall, they watched it happen.
So many things went through my mind, things I wanted to say or do, but finally, only one thing could come out.
"I am sorry you had to see that."
The mom thanked me, then I got down on a knee and addressed her daughter who was truly upset. There was no joking in her, there was no sense of having been coached.
I did my best to put into simple words why she had no reason to fear that ever happening again, why the Monorails were and are safe.
In some ways working with her was more difficult than dealing with all of the toilet seat gaskets I have posted here about. But she was also the most... and only... rewarding one to deal with.
She finally got on the Monorail, and as the doors closed, she smiled at me. A smile that did not seem to hold any of the fear she had just been feeling.
My opinions are mine and mine only. If my opinions are the opinion of others who happen to share whatever my crazy views may be, then fine, but it's not because I represent them in having my opinions. Got it?