Once you give that tram tour guide a hard time like that, I believe it's time to extend to you exactly no courtesy. That tour guide has worked hard to learn that spiel and how to deliver it well, and so I say that those people should have been pulled off the tram. No wheel chair? Tough. What would they have done during an evac? They can sit and be babysat by security while someone goes and grabs them a wheel chair. If that takes until the park closes, tough. They should have played nice.DisneyMom wrote:One time that I was at Universal Studios Hollywood on the Tram tour, a SG was giving the Tram operator a bad time by speaking so loudly in the first row, the operator couldn't hear himself talk. He asked the SG to please speak quietly several times, to which the SG started arguing with the Tram guide, so pretty soon, here comes security with Jeeps to take SG and his family off the ride- SG starts to complain, "We can't leave, we need our wheelchairs". I think security didn't want to deal with these "Handicapped" people possibly dropping on them, so they allowed the tram to continue....
The key is to let it out immediately. It's something I learned to do with guests in a nice way, even, depending on the situation. In buses, if I had a guest that got mad at me or got abusive for something, usually, ten others would come up and tell me how stupid that one was. Other times, the guests were shocked to see me treated this way, to a point of speechlessness. As long as you are giving your guests a good time, often the ones that give you a hard time will become the laughing stock of other guests. I wouldn't worry too much about it. When one guest gets nasty and another immediately rebrightens your day, all is good.susislicker wrote:I don't know if I could handle working at a Disney Park. I do NOT suffer fools gladly, quite the opposite.
Agreed.BRWombat wrote:Note to any drivers present at this meeting --
If DisneyMom does do something stupid in front of Susi, please keep driving the other guests until they can no longer hear the screams. :D:
Oh, yes... in other news today, I am testing out. Wish me luck.