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Re: The dumbest thing you have ever seen a guest do!

Posted: Mon Dec 22, 2008 10:47 am
by drcorey
BRWombat wrote:There was an Organ Grinder in Portland? I never knew there were any others. We used to have one in Denver, and it was the coolest place. The organ not only had the standard pipes, but lots of percussion and other sounds, plus the lights in the place danced along with music. The pizza was okay, but you didn't go there for the food!
we had a Organ Grinder here,
his monkey would beg for change then slap you five.

Re: The dumbest thing you have ever seen a guest do!

Posted: Mon Jan 05, 2009 7:31 am
by Malpass93
Yay! First post!

Anyway, two things.

1) Girl decides to stand up, and lift top up on the Splash Mountain downhill (indecent descent), only to complain to the CM about the camera. "It's sick!"

2) At Test Track, it broke down due to heavy rain. Sat doing nothing just after the rough road test, before the brake test. Couple sat in the back, decided to get out of the car and look for an exit. Then, the car starts again, and they try to follow the car. They eventually caught up.

Idiots!

Re: The dumbest thing you have ever seen a guest do!

Posted: Mon Jan 05, 2009 7:39 am
by hobie16
Malpass93 wrote:2) At Test Track, it broke down due to heavy rain. Sat doing nothing just after the rough road test, before the brake test. Couple sat in the back, decided to get out of the car and look for an exit. Then, the car starts again, and they try to follow the car. They eventually caught up.
That's part of the test.

Do The Brakes Work With No One Behind The Wheel?

PASS ( ) FAIL ( )

Re: The dumbest thing you have ever seen a guest do!

Posted: Mon Jan 05, 2009 9:13 am
by BRWombat
Malpass93 wrote:Yay! First post!...
Hi, Malpass!

:welcome: to :sgt: from :wallaby: and :wombat: and a cast of thousands!!! :D: :D: :D:

Re: The dumbest thing you have ever seen a guest do!

Posted: Mon Jan 05, 2009 9:36 am
by turkeyham
I would rather have the test, you get out and get chased throughout the ride to see how fit you are. That's much better!! :eek:

Welcome to our home! You will enjoy this place as others from my work will be joinging soon with their stories.

Re: The dumbest thing you have ever seen a guest do!

Posted: Tue Jan 06, 2009 9:00 pm
by NormalVisual
A few of my favorites:

- I was working lagoon load (resort side) at the Magic Kingdom monorail station during an exit, and I had one guy with a double-wide stroller waiting to board one of the wheelchair-accessible cars (the two middle cars on each train). I explained to the gentleman that he'd have to fold his stroller up before boarding in order to accommodate any disabled guests. He shot back with "well, I don't see any wheelchairs here!", to which I politely responded that there would be another stop before reaching his destination, and that I didn't know whether or not the Contemporary would need the car. He got a little more agitated, and it finally got to be time to release the train. He then made the critical mistake, saying "This train's not going ANYWHERE until we're on it!" I looked up at the driver, yelled "CLEAR!", and pulled the gate closed behind me as the train departed. I then said, "Sir, you're more than welcome to board the next train, but the stroller will need to be folded before boarding." "Let me speak to your manager!" "Certainly sir, I'll call him down to the station now." A short time later, the duty manager shows up, and the guest vents on him a little bit. The manager then explained that yes, he'd have to fold his stroller up if he wanted to board the train, and if that was a problem, he was welcome to go down to the ferryboat dock where he'd be allowed to put the stroller on as-is. The guest refused to look at me again, even after he boarded the train with his folded stroller.

- The kid that was rude to me and several other CMs on the platform, and thought it'd be funny to flip us off as the train started pulling out of the station. No problem, I just pulled the e-handle to stop the train, opened the door manually, and asked the kid rather firmly to disembark. He got off, I reset the handle, and the train went on its way. He got smart with me again, saying, "whatever loser, I'll just take the ferryboat", which prompted me to call the ferryboat dock, describe the kid, and ask that he not be allowed to board. They said "no problem, he's not getting on anything here", and then I explained to him that he now had two ways to get back to the TTC - he could either walk a couple of miles back to the TTC via World Drive, or he could beg Security for a ride. He chose Security, and I made a proactive call to the duty manager to let him know to expect an irate phone call. :-)

- Several shoplifters that thought they'd gotten away with something just because they were able to get on the monorail without being stopped by Security. Too bad they don't know that Security almost always calls us before they get there and we'll have the train hold just outside the next station until Orange County can arrive to give them a ride to 33rd St.

- "What time is the 3 o'clock parade?" It's an apocryphal CM story, but I've actually been asked that by a few people.

- Them: "Where does this train go?" Me: "Well, where are you trying to get to?"

Dumbest things I've seen a CM do:

- Taking a train back to shop without clearing it first, and then finding there are still guests on board once it's shut down for the night. Poor guests probably thought the train was going to come apart when they were going through the switches.

- My College Program trainee that got himself fired the night before his first day by trying to use a fake ID at Pleasure Island. Damn kid ended up making me have to work audience control at the TTC the next morning because they had nowhere else to put me.

- The College Program kid that thought he'd be slick on his last day and rant ON THE RADIO about how he thought Disney sucked and how we all were losers as he was shutting his train down for the night. The duty manager was waiting for him at Westgate and fired him on the spot. Pro tip: wait until AFTER your term of employment ends to badmouth everyone.

Re: The dumbest thing you have ever seen a guest do!

Posted: Wed Jan 07, 2009 12:49 am
by turkeyham
To bad mouth the office and crew is bad. We had an employee say that the managers were fired and she could control the office after orientation. It takes several years to get into management. Those who think they can get to the top of the company in 1 day has to be an idiot. :eek:

Welcome to Disneyland! Your dreams don't come true until you work at the park for several years.

Re: The dumbest thing you have ever seen a guest do!

Posted: Wed Jan 07, 2009 12:58 am
by NormalVisual
turkeyham wrote:Welcome to Disneyland! Your dreams don't come true until you work at the park for several years.
At WDW they are more efficient in that they prefer to crush your dreams right away. :D:

Just kidding, every job has its ups and downs, and aside from a couple of clueless managers, on balance I enjoyed my time there.

Re: The dumbest thing you have ever seen a guest do!

Posted: Wed Jan 07, 2009 6:00 am
by Big Wallaby
NormalVisual wrote:- Taking a train back to shop without clearing it first, and then finding there are still guests on board once it's shut down for the night. Poor guests probably thought the train was going to come apart when they were going through the switches.
That is bad in so many ways. For those of you who have not been on a monorail through a switch while sitting in a passenger car (that should be ALL of us), I can't even imagine what the experience is like. From the cab, you can feel every car as it goes through. It's kinda nice, there, to be hanging out over the front (or sometimes back) end of the train.

I really feel sorry for those guests. I don't care who they are, they did NOTHING to deserve that.

Re: The dumbest thing you have ever seen a guest do!

Posted: Wed Jan 07, 2009 7:27 am
by EmptyCinema
Big Wallaby wrote:That is bad in so many ways. For those of you who have not been on a monorail through a switch while sitting in a passenger car (that should be ALL of us), I can't even imagine what the experience is like. From the cab, you can feel every car as it goes through. It's kinda nice, there, to be hanging out over the front (or sometimes back) end of the train.

I really feel sorry for those guests. I don't care who they are, they did NOTHING to deserve that.
Actually I have been on one of the monorails across a switch. It was about 1991-1992 (so I was like 7 years old) and I was on a monorail on the exterior loop. We held for about 15 minutes there and then were informed we'd be switching to the other track due to a mechanical issue on the monorail ahead. We crept forward at about 4-5 mph across the switch and onto the lagoon beam. If I recall correctly, we were between the Contemporary and the Magic Kingdom. Not sure why this course of action was chosen, but apparently they decided it was the right thing to do at the time.