Incredible Customer Service-when we are CLOSED!
Forum rules
At the old Disney Hyperion Studio, the screening room where animators would show animated scenes to Walt for his approval was small, with no ventilation or AC. Not only was it hot, but the animators were nervously awaiting Walt's reaction to their work. Thus, the room became known as the Sweatbox. Even after the Studio moved to Burbank and elegant screening rooms were offered to the staff, the moniker remained.
Now SGT has a sweatbox of our own. This is the place to find and post all entertaining topics such as video links, jokes, games, and the like. A general rule of thumb is that if the thread is meant to be informative (interesting news stories for example), or a topic for discussion (like setting up a park meet) then it should go in the Break Room, but if the intent is to entertain the masses then it's home is The Sweatbox. I'm sure there will be grey areas at times, so if you have doubt as to where a new thread should go, just use your best judgement and the SGT Staff will be glad to move it later if you guessed wrong.
At the old Disney Hyperion Studio, the screening room where animators would show animated scenes to Walt for his approval was small, with no ventilation or AC. Not only was it hot, but the animators were nervously awaiting Walt's reaction to their work. Thus, the room became known as the Sweatbox. Even after the Studio moved to Burbank and elegant screening rooms were offered to the staff, the moniker remained.
Now SGT has a sweatbox of our own. This is the place to find and post all entertaining topics such as video links, jokes, games, and the like. A general rule of thumb is that if the thread is meant to be informative (interesting news stories for example), or a topic for discussion (like setting up a park meet) then it should go in the Break Room, but if the intent is to entertain the masses then it's home is The Sweatbox. I'm sure there will be grey areas at times, so if you have doubt as to where a new thread should go, just use your best judgement and the SGT Staff will be glad to move it later if you guessed wrong.
-
avengador1
- Regular Guest
- Posts: 475
- Joined: Tue Aug 09, 2011 3:42 pm
- Location: Orlando, Florida
Re: Incredible Customer Service-when we are CLOSED!
Sounds like you need one of those "CLOSED" signs, maybe then people will get the right idea. ;)
-
DisneyMom
- Permanent Fixture
- Posts: 5002
- Joined: Sat Mar 10, 2007 7:14 pm
- Park: DLR Guest
- Department: Churro Inspection
- Position: In Line for POTC
Re: Incredible Customer Service-when we are CLOSED!
Yes- I am thinking that I will start insisting on a second lunch break-incorporating my 15 minute evening break I never get to take anyway. Any of you know how Dept. of Labor in Cali hands out 2nd Lunches? Looks like I need to Google....delsdad wrote:I bet the union would have something to say about this, as well as the dept of labor, as you would be exceeding allowable hours without a break in many jurisdictions.
Our Hours are posted on the doors. We have instructed patients through the doors to call 911 or go to our other Facility 20 minutes away if it is an immediate need as MD is not available (Meaning MD said NO when I relayed symptoms). I will see how the next couple weeks go....avengador1 wrote:Sounds like you need one of those "CLOSED" signs, maybe then people will get the right idea. ;)
:flybongo: NO BULL!!!!!:D:
-
DisneyMom
- Permanent Fixture
- Posts: 5002
- Joined: Sat Mar 10, 2007 7:14 pm
- Park: DLR Guest
- Department: Churro Inspection
- Position: In Line for POTC
Re: Incredible Customer Service-when we are CLOSED!
OK, I Googled!
Looks like I'm entitled to a 2nd meal break for those 12 hours...which I can un-waive with 24 hours notice....My Union Person is aware...is going to review our 12-hour "agreement"......
Helpful website I found- http://www.gotovertime.com:)
Looks like I'm entitled to a 2nd meal break for those 12 hours...which I can un-waive with 24 hours notice....My Union Person is aware...is going to review our 12-hour "agreement"......
Helpful website I found- http://www.gotovertime.com:)
:flybongo: NO BULL!!!!!:D:
Re: Incredible Customer Service-when we are CLOSED!
Man, that is just evil. :mad: And you know that, even if some employees can hack those hours without the quality of their work going down, statistically speaking speaking some won't be able to. 
How is that better customer service?
How is that better customer service?-
DisneyMom
- Permanent Fixture
- Posts: 5002
- Joined: Sat Mar 10, 2007 7:14 pm
- Park: DLR Guest
- Department: Churro Inspection
- Position: In Line for POTC
Re: Incredible Customer Service-when we are CLOSED!
Agreed. I think that maybe hiring another person to cover our second meal breaks may become necessary-and then it suddenly won't be as important to accept patients after we are closed :twisted:shilohmm wrote:Man, that is just evil. :mad: And you know that, even if some employees can hack those hours without the quality of their work going down, statistically speaking speaking some won't be able to.
:flybongo: NO BULL!!!!!:D:
Re: Incredible Customer Service-when we are CLOSED!
You do know people will still come to the door, not reading the hours,right? Shut the lights off and post a security guard to tell them "It's closed--call 911 or go to the facility 20 minutes away." I've seen it done elsewhere, and it generally works. Rent-a-cops are cheaper than having medical staff posted beyond allowable hours.
-
DisneyMom
- Permanent Fixture
- Posts: 5002
- Joined: Sat Mar 10, 2007 7:14 pm
- Park: DLR Guest
- Department: Churro Inspection
- Position: In Line for POTC
Re: Incredible Customer Service-when we are CLOSED!
We DO have a security guard....and have been doing that. Boss wants us to take care of them instead of directing them away if at all possible.felinefan wrote:You do know people will still come to the door, not reading the hours,right? Shut the lights off and post a security guard to tell them "It's closed--call 911 or go to the facility 20 minutes away." I've seen it done elsewhere, and it generally works. Rent-a-cops are cheaper than having medical staff posted beyond allowable hours.
I did tell the Docs to close their blinds as pt.s can see them working in there.....
:flybongo: NO BULL!!!!!:D:
-
delsdad
- Practically Lives Here
- Posts: 1170
- Joined: Sun Feb 17, 2008 1:30 pm
- Park: Canadas Top
- Department: Concert Hall!
- Position: Making Lights Move!
- Location: The Great White North eh!
Re: Incredible Customer Service-when we are CLOSED!
Yeah, who wants to be treated by medical professionals who are not at 100% of their A game. I know that interns in hospitals are always working at a sleep deficit, but that is why there are nurses, and supervising Drs to keep an eye on them.shilohmm wrote:Man, that is just evil. :mad: And you know that, even if some employees can hack those hours without the quality of their work going down, statistically speaking speaking some won't be able to.