Stupid Guest Tricks

BRWombat wrote:chandlers_a_girl, that's a great attitude to have, and I'm right with you -- the CM's are the ones making the magic happen. Kudos to you for wanting to see the good ones recognized.

To me, nothing beats a good, old-fashioned, snail-mail letter giving the details on the cast member's name, location, date and time, and what they did to make your trip special. I am reliably told that every compliment is passed on to the CM. Send the letter to Guest Services for the resort -- you can find the address online.

Yeah, but no one understands your letters written in lawyerese :D:

ktulu wrote:Yeah, but no one understands your letters written in lawyerese :D:

I can see it now.
"Dear Madam or Sirs. On or about, Feb 3rd of this year,My family and I were attempting to board the Peter Pan ride.
When one Caroline from Tampa,(I believe),told us in a joyous voice to have a 'nice flight'. Allegedly,Caroline was trying to cheer us up after a long wait in the que. "supposedly" there had been some malfunctions on the ride during our wait,(yeah,,right)
Having just spent 2 and 1/2 days in line,98 degree,137% humidity we were not in the best of moods and 'allegedly' barked "Too Late."
Upon further reflection,I would like to extend a heart felt,"Sorry,My Bad" to Caroline. (allegedly from Tampa)
Yours Truly,,Wombat Esg.

darph nader wrote:I can see it now.
"Dear Madam or Sirs. On or about, Feb 3rd of this year,My family and I were attempting to board the Peter Pan ride.
When one Caroline from Tampa,(I believe),told us in a joyous voice to have a 'nice flight'. Allegedly,Caroline was trying to cheer us up after a long wait in the que. "supposedly" there had been some malfunctions on the ride during our wait,(yeah,,right)
Having just spent 2 and 1/2 days in line,98 degree,137% humidity we were not in the best of moods and 'allegedly' barked "Too Late."
Upon further reflection,I would like to extend a heart felt,"Sorry,My Bad" to Caroline. (allegedly from Tampa)
Yours Truly,,Wombat Esg.

Hey! Leave this to the professionals! :D: [INDENT][font="Times New Roman"]Dear Sirs or Madams:

On or about the 3rd day of February, 2011, within the territorial limits of the Walt Disney World Resort, County of Orange, State of Florida, (hereinafter "Resort" or "WDW") and more specifically that certain portion of said Resort operating under the name of "Magic Kingdom," the undersigned, accompanied by certain persons related to the undersigned by marriage or within the first degree of consanguinuity, (hereinafter "Family"), were standing in an area labelled and divided so as to form a queue/waiting area for a ride/attraction marked as "Peter Pan's Flight."

While said ride/attraction appeared to be fully operational, and no signage was evident indicating that it was not operational, Family had been in the queue/waiting area for an indeterminate but lengthy amount of time. Weather reports from the Orlando, Florida, area indicate that the weather on or about the above-mentioned date reached 98 degrees Fahrenheit and humidity well in excess of average. Said conditions, which were known to Resort and its agents and employees, were oppressive to persons such as Family who were made to wait in areas exposed to the elements.

At approximately 4:30 p.m., after a protacted and unreasonable wait time, Family approached the loading area for the ride/attraction. Upon Family's arrival at said loading area, Family observed a blond-haired female, approximately 20 years of age and approximately 5'5" in height, dressed in colorful clothing and wearing a white oval name badge (reading "Caroline" from "Tampa," on the undersigned's information and belief) which identified her as an employee of Resort. At all times pertinent, said female (hereinafter "Cast Member") represented herself to be acting as the agent of Resort. Cast Member, in a voice which could be described as "perky," "cheerful," or "eye-gougingly cloying," called out to Family the following: "Have a nice flight" (hereinafter Greeting).

Because of the conditions to which Family had been subjected, either proximately caused by the actions of Resort and its agents and employees or inflicted on Family by others with their full knowledge, the undersigned did truthfully believe that Greeting was improper and given sarcastically, and did then and there communicate to Cast Member a verbal response indicating his extreme displeasure. Said response may have included verbiage and gestures not commonly heard or seen at Resort.

In the event that Greeting was actually heartfelt, the undersigned wishes to offer his apology for his harsh remarks. It should further be stated, for the record, that the undersigned offers this apology sincerely and without reservation, and it is in no way made under duress, even though Cast Member may have overheard the undersigned's spouse to say, "You go back and apologize for making her cry!"

Yours very truly,
Wombat, Esq. [/font][/INDENT]

BRWombat wrote:Hey! Leave this to the professionals! :D: [INDENT][font=Times New Roman]Dear Sirs or Madams:

On or about the 3rd day of February, 2011, within the territorial limits of the Walt Disney World Resort, County of Orange, State of Florida, (hereinafter "Resort" or "WDW") and more specifically that certain portion of said Resort operating under the name of "Magic Kingdom," the undersigned, accompanied by certain persons related to the undersigned by marriage or within the first degree of consanguinuity, (hereinafter "Family"), were standing in an area labelled and divided so as to form a queue/waiting area for a ride/attraction marked as "Peter Pan's Flight."

While said ride/attraction appeared to be fully operational, and no signage was evident indicating that it was not operational, Family had been in the queue/waiting area for an indeterminate but lengthy amount of time. Weather reports from the Orlando, Florida, area indicate that the weather on or about the above-mentioned date reached 98 degrees Fahrenheit and humidity well in excess of average. Said conditions, which were known to Resort and its agents and employees, were oppressive to persons such as Family who were made to wait in areas exposed to the elements.

At approximately 4:30 p.m., after a protacted and unreasonable wait time, Family approached the loading area for the ride/attraction. Upon Family's arrival at said loading area, Family observed a blond-haired female, approximately 20 years of age and approximately 5'5" in height, dressed in colorful clothing and wearing a white oval name badge (reading "Caroline" from "Tampa," on the undersigned's information and belief) which identified her as an employee of Resort. At all times pertinent, said female (hereinafter "Cast Member") represented herself to be acting as the agent of Resort. Cast Member, in a voice which could be described as "perky," "cheerful," or "eye-gougingly cloying," called out to Family the following: "Have a nice flight" (hereinafter Greeting).

Because of the conditions to which Family had been subjected, either proximately caused by the actions of Resort and its agents and employees or inflicted on Family by others with their full knowledge, the undersigned did truthfully believe that Greeting was improper and given sarcastically, and did then and there communicate to Cast Member a verbal response indicating his extreme displeasure. Said response may have included verbiage and gestures not commonly heard or seen at Resort.

In the event that Greeting was actually heartfelt, the undersigned wishes to offer his apology for his harsh remarks. It should further be stated, for the record, that the undersigned offers this apology sincerely and without reservation, and it is in no way made under duress, even though Cast Member may have overheard the undersigned's spouse to say, "You go back and apologize for making her cry!"

Yours very truly,
Wombat, Esq. [/font][/INDENT]

Wow. That's good. Real good. You should be an attorney!

chandlers_a_girl

chandlers_a_girl wrote:For an upcoming trip in November (10 days, YAY), I'd like to know how to report awesome CM's. CM make the whole experience! I know how hard it is to work with stupid people. So many are thankless. I do not want to be one of THOSE.

Do I need to hunt down a manager? How can I distinguish a manager?

Holly

Guest Relations in the parks and at the resorts pass on all compliments about CMs to the proper people. Telling a manager in the area is also a good idea, if one is available (sometimes they may be a ways away or busy with other things). You can always ask a CM to get a manager or talk to them if you see one in the area. Managers commonly wear business casual clothes, have their Disney ID on a lanyard or something similar so it is visible and normally have a radio earpiece in one ear.

When telling GR about a particular CM it helps to have their name, hometown (on name tag), where they were working, time and date. The hometown isn't required but helps, especially if there are multiple people with that name in an area.

BRWombat wrote:Hey! Leave this to the professionals! :D: [INDENT][font="Times New Roman"]Dear Sirs or Madams:

On or about the 3rd day of February, 2011, within the territorial limits of the Walt Disney World Resort, County of Orange, State of Florida, (hereinafter "Resort" or "WDW") and more specifically that certain portion of said Resort operating under the name of "Magic Kingdom," the undersigned, accompanied by certain persons related to the undersigned by marriage or within the first degree of consanguinuity, (hereinafter "Family"), were standing in an area labelled and divided so as to form a queue/waiting area for a ride/attraction marked as "Peter Pan's Flight."

While said ride/attraction appeared to be fully operational, and no signage was evident indicating that it was not operational, Family had been in the queue/waiting area for an indeterminate but lengthy amount of time. Weather reports from the Orlando, Florida, area indicate that the weather on or about the above-mentioned date reached 98 degrees Fahrenheit and humidity well in excess of average. Said conditions, which were known to Resort and its agents and employees, were oppressive to persons such as Family who were made to wait in areas exposed to the elements.

At approximately 4:30 p.m., after a protacted and unreasonable wait time, Family approached the loading area for the ride/attraction. Upon Family's arrival at said loading area, Family observed a blond-haired female, approximately 20 years of age and approximately 5'5" in height, dressed in colorful clothing and wearing a white oval name badge (reading "Caroline" from "Tampa," on the undersigned's information and belief) which identified her as an employee of Resort. At all times pertinent, said female (hereinafter "Cast Member") represented herself to be acting as the agent of Resort. Cast Member, in a voice which could be described as "perky," "cheerful," or "eye-gougingly cloying," called out to Family the following: "Have a nice flight" (hereinafter Greeting).

Because of the conditions to which Family had been subjected, either proximately caused by the actions of Resort and its agents and employees or inflicted on Family by others with their full knowledge, the undersigned did truthfully believe that Greeting was improper and given sarcastically, and did then and there communicate to Cast Member a verbal response indicating his extreme displeasure. Said response may have included verbiage and gestures not commonly heard or seen at Resort.

In the event that Greeting was actually heartfelt, the undersigned wishes to offer his apology for his harsh remarks. It should further be stated, for the record, that the undersigned offers this apology sincerely and without reservation, and it is in no way made under duress, even though Cast Member may have overheard the undersigned's spouse to say, "You go back and apologize for making her cry!"

Yours very truly,
Wombat, Esq. [/font][/INDENT]

Wombat, this is excellent, but you forgot the part in which you demand appropriate compensation for having your whole vacation ruined!

chandlers_a_girl wrote:For an upcoming trip in November (10 days, YAY), I'd like to know how to report awesome CM's.

Do I need to hunt down a manager? How can I distinguish a manager?

Please compliment the old school way. Go to Guest Relations & fill out a Guest Comp. If form is not offered - MAKE YOUR OWN! Plz include location, name (maybe a description of C M), date, time, clearly stated compliment. Tell G R @ C H to fax your G C over to CMs location asa they can. There seems to be lots of G C not making it to CMs - at least at DL. Finding a manager? Good luck on this one. ;)

BRWombat wrote:Hey! Leave this to the professionals! :D: [INDENT][font="Times New Roman"]Dear Sirs or Madams:

On or about the 3rd day of February, 2011, within the territorial limits of the Walt Disney World Resort, County of Orange, State of Florida, (hereinafter "Resort" or "WDW") and more specifically that certain portion of said Resort operating under the name of "Magic Kingdom," the undersigned, accompanied by certain persons related to the undersigned by marriage or within the first degree of consanguinuity, (hereinafter "Family"), were standing in an area labelled and divided so as to form a queue/waiting area for a ride/attraction marked as "Peter Pan's Flight."

While said ride/attraction appeared to be fully operational, and no signage was evident indicating that it was not operational, Family had been in the queue/waiting area for an indeterminate but lengthy amount of time. Weather reports from the Orlando, Florida, area indicate that the weather on or about the above-mentioned date reached 98 degrees Fahrenheit and humidity well in excess of average. Said conditions, which were known to Resort and its agents and employees, were oppressive to persons such as Family who were made to wait in areas exposed to the elements.

At approximately 4:30 p.m., after a protacted and unreasonable wait time, Family approached the loading area for the ride/attraction. Upon Family's arrival at said loading area, Family observed a blond-haired female, approximately 20 years of age and approximately 5'5" in height, dressed in colorful clothing and wearing a white oval name badge (reading "Caroline" from "Tampa," on the undersigned's information and belief) which identified her as an employee of Resort. At all times pertinent, said female (hereinafter "Cast Member") represented herself to be acting as the agent of Resort. Cast Member, in a voice which could be described as "perky," "cheerful," or "eye-gougingly cloying," called out to Family the following: "Have a nice flight" (hereinafter Greeting).

Because of the conditions to which Family had been subjected, either proximately caused by the actions of Resort and its agents and employees or inflicted on Family by others with their full knowledge, the undersigned did truthfully believe that Greeting was improper and given sarcastically, and did then and there communicate to Cast Member a verbal response indicating his extreme displeasure. Said response may have included verbiage and gestures not commonly heard or seen at Resort.

In the event that Greeting was actually heartfelt, the undersigned wishes to offer his apology for his harsh remarks. It should further be stated, for the record, that the undersigned offers this apology sincerely and without reservation, and it is in no way made under duress, even though Cast Member may have overheard the undersigned's spouse to say, "You go back and apologize for making her cry!"

Yours very truly,
Wombat, Esq. [/font][/INDENT]

Well yeah,in a nutshell. Why don't you spell it out? :D:

BRWombat wrote:Hey! Leave this to the professionals! :D: [INDENT][font="Times New Roman"]Dear Sirs or Madams:

On or about the 3rd day of February, 2011, within the territorial limits of the Walt Disney World Resort, County of Orange, State of Florida, (hereinafter "Resort" or "WDW") and more specifically that certain portion of said Resort operating under the name of "Magic Kingdom," the undersigned, accompanied by certain persons related to the undersigned by marriage or within the first degree of consanguinuity, (hereinafter "Family"), were standing in an area labelled and divided so as to form a queue/waiting area for a ride/attraction marked as "Peter Pan's Flight."

While said ride/attraction appeared to be fully operational, and no signage was evident indicating that it was not operational, Family had been in the queue/waiting area for an indeterminate but lengthy amount of time. Weather reports from the Orlando, Florida, area indicate that the weather on or about the above-mentioned date reached 98 degrees Fahrenheit and humidity well in excess of average. Said conditions, which were known to Resort and its agents and employees, were oppressive to persons such as Family who were made to wait in areas exposed to the elements.

At approximately 4:30 p.m., after a protacted and unreasonable wait time, Family approached the loading area for the ride/attraction. Upon Family's arrival at said loading area, Family observed a blond-haired female, approximately 20 years of age and approximately 5'5" in height, dressed in colorful clothing and wearing a white oval name badge (reading "Caroline" from "Tampa," on the undersigned's information and belief) which identified her as an employee of Resort. At all times pertinent, said female (hereinafter "Cast Member") represented herself to be acting as the agent of Resort. Cast Member, in a voice which could be described as "perky," "cheerful," or "eye-gougingly cloying," called out to Family the following: "Have a nice flight" (hereinafter Greeting).

Because of the conditions to which Family had been subjected, either proximately caused by the actions of Resort and its agents and employees or inflicted on Family by others with their full knowledge, the undersigned did truthfully believe that Greeting was improper and given sarcastically, and did then and there communicate to Cast Member a verbal response indicating his extreme displeasure. Said response may have included verbiage and gestures not commonly heard or seen at Resort.

In the event that Greeting was actually heartfelt, the undersigned wishes to offer his apology for his harsh remarks. It should further be stated, for the record, that the undersigned offers this apology sincerely and without reservation, and it is in no way made under duress, even though Cast Member may have overheard the undersigned's spouse to say, "You go back and apologize for making her cry!"

Yours very truly,
Wombat, Esq. [/font][/INDENT]

You draw this up on Garland clock? :D: