Stupid Guest Tricks

GuestJockey wrote:I had a call in the phone room yesterday from a Guest who had let her pass expire by 2 weeks and she wanted us to make an exception to sell her a new one at the renewal rate AND waive the down-payments (as if it were a renewal). We contacted ME1 and got an exception to give her the renewal rate, but we couldn't waive the down payments. When I told the Guest this, she flipped.

"WHY does Disneyland hate single mothers?! I'm gonna be honest, I can't really afford this right now, so you're telling me Disney wants me to choose buying an AP over feeding my children? Is that it? Disney wants my kids to go hungry?! I own a business and this is TERRIBLE customer service!" and so on and so on. I think at one point I even told her, "Mam, as a representative of the Walt Disney Company, I am telling you that we would prefer you feed your kids, even if that means we're losing one of our 800,000 Annual Passholders." I have HAD IT.

Not everyone can afford an AP. That's OK! Not everyone NEEDS an AP! They're a splurge! The payment plan is NOT NOT NOT NOT for people who are going to have problems making the $9/month. I am constantly amazed by how many calls we get asking us to hold off on taking the $9 out of their account because they don't have that much right now. IF YOU DON'T HAVE $9 EXTRA DOLLARS A MONTH, YOU SHOULDN'T HAVE AN ANNUAL PASS TO DISNEYLAND. YOU SHOULD BE PAYING YOUR MORTGAGE OR BUYING GAS.

Also, it's not a "membership" - it's a purchase. You can't cancel it. You bought it. If you bought it for you and your boyfriend and now he left you, you can't stop paying for his. You signed a contract, you made a commitment, it's yours now. You can't "opt out."

/rant

darph nader wrote:Disney may hate single mothers,but hobie is a 'big' supporter. ;)

hobie16 wrote:IMHO I think she was trying to scam you.


Another scam. The formula money would either be spent at a liquor store or go to a drug dealer.

Shorty82 wrote:I easily could have gotten my Universal and Sea World/Busch Gardens APs with a payment plan and gotten them sooner but I waited until I could afford them outright.

My only debt right now is my credit card and usually I keep it paid down but I had some work issues this month. I don't even owe anything on my car.

TechieSidhe wrote:I just have ONE MORE car payment! Woo hoo! You can't believe how good making that last payment will feel.

hobie16 wrote:Prepare for the wheels to fall off in thirty-five days. :D:

TechieSidhe wrote:Yeah, probably. My last Cavalier didn't start having major issues until about 200,000 miles, and then it was easily replaceable parts. I finally got rid of it at 275,000 miles. So I still got a little bit. I want to put off a car payment as LONG as I can.

Although I will be putting that money into fixing her up a little bit at a time, like a tune up and new brakes. I also need some front end work, but I am very lucky to have a mechanic friend that does a little work at a time as I have cash.