Post
by Big Wallaby » Mon Aug 30, 2010 4:42 pm
I can't help but think that Mrs. Rosenthal would have some problems at Subway about ten years ago, at least in the Portland area. Okay, maybe fifteen years, whatever. I distinctly remember that they used to have to verify all the toppings with you, one by one, even if you gave them a list as your order. That was every Subway I went into for a long time.
Now, the one that bugged me was when you would go to McDonald's and after your first item you ordered, as you were taking a breath to say your next item, they would ask, "Is that everything?"
At first, I did think it was the employee. Then, I went to other chains (I went to McDonald's a LOT back then) and saw that it was a company-wide thing. It was also very short-lived. I think enough people complained to corporate (myself included).
It's funny to me the different "service" ideas that different companies try.
Anyway, I agree, this lady came in looking for a fight. If you go to a store, conform to their ordering rules. There is no small, medium or large at Starbucks, because they don't want it as part of their culture.
Like, if I am working greeter, and someone asks, "Is this the regular line?" I nod and respond, "This is Stand-By." It is the culture the company wants, so I follow it.
My opinions are mine and mine only. If my opinions are the opinion of others who happen to share whatever my crazy views may be, then fine, but it's not because I represent them in having my opinions. Got it?