Stories about guest behavior in theme parks.
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Uuuhh,the same authorities that said you can't have milk. :D:hobie16 wrote:What authorities? :D:
Just a question here...if you weren't supposed to have milk available, how come you had it available, right there in the cooler? Is it used for something else in the process? Don't drink coffee so I don't know much about it.TheAntiBarbie wrote:Okay..so heres my first "SG story" that I have deemed worthy of sharing.
At ESPN until recently in concessions we ALWAYS kept a "spoilage milk" open and in the cooler for guests who didnt want the liquid creamer and wanted real milk. Now not at all surprising the health department or whomever came through and we are no longer allowed to practice this courtesy.
As expected we get alot of aggitated guests because of this, many of them are obviously used to that.
So I was working concessions and a woman comes up to the register with her friends and orders coffee. As always after giving it to her and warning her of its scalding temperature, I "disney point" to the condiment bar for cream and sugar.
She looks at me all aghast and exclaims "NO!YOU HAVE TO GIVE ME MILK FOR MY COFEE"
I go through my well practiced by this point spill of "bla bla I am very sorry m'aam we are no longer allowed to bla bla keep open milk for guests cofee very sorry bla bla"
She gets furious (i think her eyes turned red :twisted: ) and goes off on a rant about how she cant drink liquid creamer and it will make her sick and RAWR this and BLAH that voice escalating the whole time and at one point states.
"THIS IS UNACCEPTABLE! AND WHAT ARE YOU GOING TO DO IF I DRINK THAT LIQUID CREAMER AND GET VERY SICK AND CALL THE AUTHORITIES ON YOU! AND DONT THINK I WONT CALL THE AUTHORITIES!!!!"
Now at this point I am having a hard time keeping a straight face so I take a full milk from the cooler and slide it across the counter (screw it, we will mark it as "magical moment/ guest recovery" spoilage.
I tell her Im very sorry again for the inconvenience, that for this time, I can give her this milk at no charge.
She gets all huffy mid sentance from me and says "I DONT WANT THE WHOLE THING I JUST WANTED SOME FOR MY COFFEE"
and my moment of win came next
"im very sorry Ma'am once it has crossed the counter, I cannot take it back, theres a trash can over there if you would like to throw away what you dont use" :twisted:
So of course all the other guests that were around are looking at her like she is a 3 year old throwing a tantrum and a moron (which...she was)
And I went about my day
I am guessing there can't be an OPEN container of milk.Goofyernmost wrote:Just a question here...if you weren't supposed to have milk available, how come you had it available, right there in the cooler? Is it used for something else in the process? Don't drink coffee so I don't know much about it.
But why is it there at all, if it cannot be used.BriDon51 wrote:I am guessing there can't be an OPEN container of milk.
Because you can sell milk, but you can't have an open milk container.Goofyernmost wrote:But why is it there at all, if it cannot be used.