EMH for CMs?

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goofyjoe
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Re: EMH for CMs?

Post by goofyjoe » Sat Aug 07, 2010 10:32 am

mapo wrote: Question: When you are working your attraction, how many non Disney resort guests do you get who "just wanna ride one more time"? How long do they hold that queue up?

How many coordinators, managers, security, custodial, park operations, and entertainment cast are utilized to deny access to attractions or entertainment that resort guests are supposed to enjoy as a perk of being a resort guest?

Oh, and at the end of EMH hours (evening of course), how many of those same people are holding us up so we can finally close the damned park?
I definitely get all you're saying here, and I agree with almost all of it. WDW has to walk a line - on one hand, they want to make sure the attractions are there for their resort guests, and as a WDW resort guest, I don't want to have to wait while some non-resort guest holds up the line and makes a scene. At the same time, WDW probably would appreciate any extra money that people spend on food and in the gift shops. (Though, in reality, I'll bet most of those people are just hanging around and not spending any money. Though I'm sure Disney keeps track of that somehow.)

My question is this. Would you then advocate for a "hard close" of the park prior to EMH, where non-resort guests are shooed out of the park? I am told that they do this for the MK parties. This, of course, would presuppose that they issue wristbands for EMH instead of the current room key system. (Personally, for all those years, I never had a problem with the wristbands.)

Probably the best EMH moment for me was in 1999, when I was almost 17 and visiting with my family. My brothers and paid $10 for E-Ride Night (which I think is what they called it) and there were virtually no lines for anything at MK, even Space Mountain. I think they let us ride Buzz Lightyear 3 times in a row without even getting out.


Gawrsh, yah-huh!

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Re: EMH for CMs?

Post by joanna71985 » Sat Aug 07, 2010 11:43 am

goofyjoe wrote:My question is this. Would you then advocate for a "hard close" of the park prior to EMH, where non-resort guests are shooed out of the park? I am told that they do this for the MK parties. This, of course, would presuppose that they issue wristbands for EMH instead of the current room key system. (Personally, for all those years, I never had a problem with the wristbands.)
Unfortunately they do not do hard closes for the MK parties anymore. What they do is they start letting party guests in at 4pm. Then they start making announcements around 6:30 that the park will close at 7pm, and anyone not staying for the party will have to leave at that time.


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Re: EMH for CMs?

Post by delsdad » Sat Aug 07, 2010 1:19 pm

joanna71985 wrote:Unfortunately they do not do hard closes for the MK parties anymore. What they do is they start letting party guests in at 4pm. Then they start making announcements around 6:30 that the park will close at 7pm, and anyone not staying for the party will have to leave at that time.
When we attended MVMCP in December, it was crazy crowded. We constantly saw non party guests trying to get past the greeters to get on attractions, even at 11:30pm. They must have been succeeding, or why would they still bother to be in the park at that hour? The parade viewing was more much crowded than for the afternoon parades or Spectro.

Lines for Characters often had SGs without wristbands. When a character escort mentioned to one woman that the park was closed for the special event, the woman suddenly forgot how to speak English. Funny, she spoke it fine a few minutes earlier speaking to me ! The woman just went away muttering in Spanish and waving her arms. I'm sure she just headed to another character meet.

At least the Cm at the pin shop in Frontierland was only allowing you to by the exclusive party pins if you had a wristband. Same with the AP pins, i had to show the pass. Other years they did not ask.

I wish I had thought to write a note to guest services about the party crashers !



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Re: EMH for CMs?

Post by delsdad » Sat Aug 07, 2010 1:33 pm

mapo wrote:Hmmmm....I understand what Shorty is saying about if they want to stay and hang out, cool!

However, our staffing levels are not sufficient for all those extra people who feel that using everything but attractions is their *right*. As a bonus, we get even more problems with these guests.

Question: When you are working your attraction, how many non Disney resort guests do you get who "just wanna ride one more time"? How long do they hold that queue up?

How many coordinators, managers, security, custodial, park operations, and entertainment cast are utilized to deny access to attractions or entertainment that resort guests are supposed to enjoy as a perk of being a resort guest?

Oh, and at the end of EMH hours (evening of course), how many of those same people are holding us up so we can finally close the damned park?

Guests pay that premium rate to enjoy the perks of staying on property. They get 24/7 Disney magic (we hope), a world class transportation system, themed rooms and pools, and EMH.

Now with all those leeching non Resort guests using our transportation, pool and recreation areas (non paying recreation), and EMH, we end up with a crippled transportation system, over crowded resort pool areas, limited access to recreation offerings, and milling crowds of non resort guests impacting the EMH experience.

Chip and Dale's bonfire and movie is bursting at the seams -- way more than the number of guests staying at the Fort. Pools are over crowded by pool hoppers and idiot CMs risking their jobs to hang at the resort pool. Buses are running at way higher capacity than can be accounted for by resort guests or day Guest diners. And the list goes on....

If these people want the full Disney experience, get a room. If not, get out. This party is not for you and Disney no longer tolerates party crashers as we have in the past. Too many problems come with party crashers.


*sigh* Yes, it has been a long summer. Sorry for the tirade.

MAPO
Mapo

Thank you for, as usual, putting it so succinctly and rationally!

Some genius thinks they are saving money by not having to deploy armband crews. Instead the money goes to attractions/merch/food/custodial staffing to deal with the "permitted" non resort guests. But thats someone else s' budget, so thats OK. :rolleyes:

Maybe next they will save on custodial budget by making each department responsible for its own custodial matters. Since much of the trash in the cans is a result of product sold by food services & ODV, maybe they should provide the custodial staff to deal with it. In fact, even restroom maintenance could be considered a food service expense..... :twisted:

And in doing this sort of budget shuffle, what really can suffer is the EMH experience for the resort guest.



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Re: EMH for CMs?

Post by mapo » Sat Aug 07, 2010 1:51 pm

delsdad wrote:Mapo

Thank you for, as usual, putting it so succinctly and rationally!

Some genius thinks they are saving money by not having to deploy armband crews. Instead the money goes to attractions/merch/food/custodial staffing to deal with the "permitted" non resort guests. But thats someone else s' budget, so thats OK. :rolleyes:
While there was a minimal savings of not having bands, that was not the reason. With bands, a guest could (and did) work the system so they could get as many of their buddies banded as possible. Or pop them off and give to people!

With Resort card access only, the idea is that the buddies will not wait to 'take their turn' in the queue after the resort guests.

Granted, they do try everything under the sun to get their buddies in the queue. Family of 4 trying to convince us that they only have one room key for entire family. OK..so where are your park tickets then? (Yeah, there is a benefit of taking the time at the resort desk and putting the tickets on the key!)

I personally want to return to the days of you must present your room key to board transportation to resorts. I also want a return to E Ride nights. Then again, I want peace in the Middle East too.

Oh and the really nasty people are here just now....I hate the summer and free dining. UGH

MAPO



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Re: EMH for CMs?

Post by kurtisnelson » Sat Aug 07, 2010 3:01 pm

mapo wrote:I personally want to return to the days of you must present your room key to board transportation to resorts. I also want a return to E Ride nights. Then again, I want peace in the Middle East too.
I'd love AP nights of some form, even for an extra fee. Of course the passholes will show up in full force though.


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Re: EMH for CMs?

Post by TdcOgre » Sun Aug 08, 2010 8:49 am

mapo wrote:
I personally want to return to the days of you must present your room key to board transportation to resorts. I also want a return to E Ride nights. Then again, I want peace in the Middle East too.

Oh and the really nasty people are here just now....I hate the summer and free dining. UGH

MAPO
I could go with this. I enjoyed E Ride nights much more than the current system. Same thing goes for what you said on the transportation system.

BTW I despise free dinning.



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Re: EMH for CMs?

Post by 5th Dimension » Sun Aug 08, 2010 12:42 pm

They got rid of the wristbands "to help save the environment and not use so much plastic" :rolleyes: (another words, it's cheaper at some point to not distribute)

Why don't they just let the main entrance people cut them off and recycle them at the park's closing? Oh wait, that involves scissors, a big no no for people in general. :p:



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Re: EMH for CMs?

Post by Cheshire Figment » Sun Aug 08, 2010 9:27 pm

I know when I had friends or relatives visiting who were staying in a Resort, when they went to get EMH wristbands I went along with them and quietly showed my ID to the wristband distributor indicating the relationship, and asking if they would allow me to have one. Actually I found that this was an allowed practice.



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Re: EMH for CMs?

Post by DragonFox98 » Mon Aug 09, 2010 10:40 am

MAPO, I'm hoping it ends soon for you. I forgot that free dining is starting up next week (and, unfortunately, running through December). And, way unfortunate, I know some SGs who are travelling your way. I've done everything (including a PowerPoint presentation - no kidding) to get them to behave properly, but I don't think it sunk in. You know the type "I know what to do when I'm there" and "you can't possible teach me anything I don't already know". The mom is okay, the dad is a lunatic and the kids are menaces to society. I am sorry to say I associate with these people.

But, on the bright side: at least I'm not on vaca with them!!!!

MAPO, heartfelt sympathies are heading your way that your days get better soon.



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