Stupid Guest Tricks

DisneyPrincess wrote:At Coaster, we've had them put ice cream bars in the kids shoes, among all the other stupid things you can do :roll:

I think I remember when that has happened one time before. I still love it when they are 6" too short and say that they went on it yesterday. Once I looked that that parent and said that if that is correct you should complain that the CM wasn't doing their job, and be happy that we are now.

Thatguy wrote:I alwyas loved "We came all the way from ____ to go on this ride." once I had a family that told me they came from nebraska just to ride superstar limo.

I'm always tempted to reply with, "Well since your from 'insert location here', let me leave my position, run into the ride and personally fix what we don't know what's wrong with the ride just so you can ride it because you came to the Disneyland Resort for one ride!" but it's a little TOO sarcastic. It's ok to be sarcastic if the guests don't understand your sarcasm. However, if you go too far, it could cost you a guest complaint.

Scream162 wrote:I'm always tempted to reply with, "Well since your from 'insert location here', let me leave my position, run into the ride and personally fix what we don't know what's wrong with the ride just so you can ride it because you came to the Disneyland Resort for one ride!" but it's a little TOO sarcastic. It's ok to be sarcastic if the guests don't understand your sarcasm. However, if you go too far, it could cost you a guest complaint.

Having spent my entire working life up until my recent hire at DLR working in *shudder* RETAIL, I can tell you that this type of guest / customer mentality is very, very common. It is also one of my biggest pet peeves!

What happens is, people will want something, and that desire will be blocked by an obstacle that is absolute. A good example is wanting to go on a ride that is being refurbished, like Space Mountain. Another more common example would be wanting to take home a product that is not in stock. I say again, the product is NOT in stock, simply meaning, it just is not there -- it's an absolute truth! Yet, the guest / customer will come in, and ask for said product, and you'll tell them it is out of stock. They'll then proceed to argue with you about it. In retail, the most common line will be "But I need this for my business!". (Of course, EVERYONE owns their own "business" when you work in retail, but that's a whole other story) When that fails to produce the item in the store, they will continue to scream at you that they MUST have that item today. When that doesn't work, they demand to speak to your manager, then to the corporate office.

This mentality, that arguing against an absolute truth will change it, DRIVES ME GODDAMN INSANE!!!! :bang: <--- See that? I have literally done that over these stupid fucking people.

If I worked attractions, I imagine I'd lose my cool really fast when someone started with the "We came all the way from __________ to ride this". I'd probably say back something like, "Well then, you're going to go all the way back to ________ pretty goddamn pissed. Have a magical fucking trip home."

Cloud Buster wrote: "We came all the way from __________ to ride this". I'd probably say back something like, "Well then, you're going to go all the way back to ________ pretty goddamn pissed. Have a magical fucking trip home."

LOL! Man would that be awesome!

-Griffin

PrncssCinderAlly wrote: ill put it up next to my 4 guest compliments and 7 mouskarmulah lol :o)

Just remember it takes 7 guest compliments to cover up one complaint. and the mouskar moula it a real joke. Unless its changed, I was there when it was first inplimented and when through all the different trials and changes.

Cloud Buster wrote: "We came all the way from __________ to ride this". I'd probably say back something like, "Well then, you're going to go all the way back to ________ pretty goddamn pissed. Have a magical fucking trip home."

ROTFL! That's great!

DisneyPrincess wrote:

coldfire409 wrote: These people will do anything so that their children can go on these rides, including stuffing the children's shoes.

At Coaster, we've had them put ice cream bars in the kids shoes, among all the other stupid things you can do :roll:

Where are these people from? Outside the US? Outside the PLANET? I mean, really, humiliating yourself and your children just so they can get on a damn ride is just low on a parent's behalf.

I was working pooh corner & I was having a splendid conversation with a guest that was just a delight :D . Out of nowhere another guest comes up to me & butts into our conversation like the other guest is not even there & asks where's the bathroom. No excuse me & no apology. Rude, rude, rude. I stopped what I was saying to the other guest & advised the lady with child in tow where the restroom was. Some people have no consideration for others or their children!

It ususally seems as if it's the SAME kind of people who will just butt in to conversations. . . .kids, or bi-lingual parents, in which they use their other language at home (their accents are strong enough!).

Example 1: I was working at Pioneer one night, and was wrapping fragile stuff for a guest. A woman comes up to my cashwrap from the side, and rudely says "excuse me. . . " Well, being the little sh*t I am, I chose to ignore her for the moment, since I was STILL HELPING SOMEONE! Not even 10 seconds later, she SLAPS her hand down on the glass, seriously sounded like she could have cracked it with her rings. She yells "EXCUSE ME! I AM TALKING TO YOU! I HAVE BEEN WAITING!" I looked at her and said I will be with her in just a moment. She says "no, I've been waiting here for 5 minutes" BULL! So I looked at her and told her I would help her just as soon as I'm finished. When I finished with the current guest I was helping, the next guest in line tried to come up to the cashwrap, when that woman just CUT him off, and proceeded to put her merchandise on the table. I looked at her and told her the line is behind her, and that she needs to wait in that line. She looks at me and says "NOOOO. . .ju said ju would h'elp me after ju were dunn." I told her I didn't realize she was ready to purchase, and that I thought she had a question. Yeah. . her question was "can I pay dis?" Well, I told her she can wait in the appropriate line like everyone else.

Scream162 wrote:I'm always tempted to reply with, "Well since your from 'insert location here', let me leave my position, run into the ride and personally fix what we don't know what's wrong with the ride just so you can ride it because you came to the Disneyland Resort for one ride!" but it's a little TOO sarcastic. It's ok to be sarcastic if the guests don't understand your sarcasm. However, if you go too far, it could cost you a guest complaint.

It seems people don't understsand when you tell them something is just temporary, or come back later please. I always wanted to respond with " well I came all the way from Whittier to not get hassled @ work" :roll:

Edited by Polar33 to fix error in BBCode.