Re: Where are the CM's?
Posted: Wed Dec 17, 2008 8:26 am
But then again, I LOVE to make magic, and you do have SOME cool guests.
I had a couple come to my window last week. On their honeymoon after their "partner" ceremony, spending 2 weeks here in SoCal, who wanted 8 day park hoppers. Really nice girls. They asked me for the tickets, and when I told them the price, the one looked at the other and said "see, we should have bought them at the hotel--they're cheaper. Let's just go back to the hotel and buy them there." The other girl just stated she didn't want to waste time going back, and was just going to buy them with me. So I asked how much they were at the hotel, and they were still more expensive then what I could do if I gave them the online price--and when they gave me the money for the tickets, I sold them the online tickets, and gave them the $100 back that they saved and told them to have a "Congratulations" dinner on Mickey and sent them to have fun in the parks... Of course, I did make them sign the tickets, so they couldn't sell them to other guests for an upgrade later, but they didn't flinch and were more than happy to do so.
Mickey got his money, the guests were happy, and I got to make a little magic.. which is the BEST part of my job!!
And the Australian guest who called me at 330am HER time to make sure she could get Fantasmic seats for her entire group--she and hubby were paying to take his family on this trip, and she wanted to have Fantasmic seats AND she wanted to book the "Discover the Magic" tour-- for 15 people. So I booked her Fantasmic tickets, only the day she wanted DTM, wasn't a normal tour day. I called over to the tour gardens lead, and asked if this was something that could be done--only to find out that between myself and the tours lead, that management okayed the tour for the guest. Guest then emailed the tour lead and asked if she could bring us anything from Australia-- and I asked if she would come over to the building so that I could meet her when she got here. I'm looking forward to New Year's Eve when she comes to the parks... :D: :D:
I had a couple come to my window last week. On their honeymoon after their "partner" ceremony, spending 2 weeks here in SoCal, who wanted 8 day park hoppers. Really nice girls. They asked me for the tickets, and when I told them the price, the one looked at the other and said "see, we should have bought them at the hotel--they're cheaper. Let's just go back to the hotel and buy them there." The other girl just stated she didn't want to waste time going back, and was just going to buy them with me. So I asked how much they were at the hotel, and they were still more expensive then what I could do if I gave them the online price--and when they gave me the money for the tickets, I sold them the online tickets, and gave them the $100 back that they saved and told them to have a "Congratulations" dinner on Mickey and sent them to have fun in the parks... Of course, I did make them sign the tickets, so they couldn't sell them to other guests for an upgrade later, but they didn't flinch and were more than happy to do so.
Mickey got his money, the guests were happy, and I got to make a little magic.. which is the BEST part of my job!!
And the Australian guest who called me at 330am HER time to make sure she could get Fantasmic seats for her entire group--she and hubby were paying to take his family on this trip, and she wanted to have Fantasmic seats AND she wanted to book the "Discover the Magic" tour-- for 15 people. So I booked her Fantasmic tickets, only the day she wanted DTM, wasn't a normal tour day. I called over to the tour gardens lead, and asked if this was something that could be done--only to find out that between myself and the tours lead, that management okayed the tour for the guest. Guest then emailed the tour lead and asked if she could bring us anything from Australia-- and I asked if she would come over to the building so that I could meet her when she got here. I'm looking forward to New Year's Eve when she comes to the parks... :D: :D: