Unfortunately sir, our POS system isn't psychic...

[Cheshire Figment]

I would have, if it were a Disney ECV, called Security and had them impound the ECV as they were in violation of the agreement which they signed to not allow anyone under 18 to drive it.

[Big Wallaby]

I would have, if it were a Disney ECV, called Security and had them impound the ECV as they were in violation of the agreement which they signed to not allow anyone under 18 to drive it.

I'm thinking you might have put this in the wrong thread. You're not the first, and you'll only be the last if the world comes to an end this month.


Last night I saw an interesting incident similar to this thread's topic... On the Monorail at the MK Station, Resort line, a guy was waiting at the front gate to get in the control cab. He became really agitated when someone asked and were given the privilege, and just about tore the pilot at that station a new one. Well, he would have, but she very politely stood up for herself. But he honestly thought he was in the right spot and didn't think he needed to ask the Cast Member on the platform.

[Alyssa3467]

Had quite a few guests at the hotels try to pull the same SGT. Or they would bypass the line for my register and tell me to charge it to room X. Or they would try to charge their purchase on their room key.

I always had to come back with "FOR YOUR SECURITY we require the charge slip you received when you checked in AND a photo ID to charge anything to your room." Plus our POS systems then couldn't handle "charge to room X" or swiping a room key, and I suspect they can't handle it now since both are too open to fraud.

I'm not a big fan of the current credit card/hotel charge card policy of not requiring a signature or ID for transactions less than $50, especially when the hotel charge cards have printed across the front "MUST PRESENT PHOTO ID" or something similar. The "But nobody asked me before!" argument comes up much more often now, as I predicted.

The other SGT about the POS systems I couldn't stand was when I was trying to locate a barcode because the item they brought me didn't have one, the guest would usually say "It costs X dollars". Usually they were right, but they didn't get that with any computerized POS system, the barcodes are there not just to tell us the price but also to record what we're selling.

There's also issues relating to them bringing another item of the same style but different size, or same line but different character. They may be the same price, but they're tracked as two separate units.

[Syndrome]

Last night I saw an interesting incident similar to this thread's topic... On the Monorail at the MK Station, Resort line, a guy was waiting at the front gate to get in the control cab. He became really agitated when someone asked and were given the privilege, and just about tore the pilot at that station a new one. Well, he would have, but she very politely stood up for herself. But he honestly thought he was in the right spot and didn't think he needed to ask the Cast Member on the platform.

People get that idea on Board X. I see them say it all the time: "You don't have to ask. Just go wait by the first gate." I correct it whenever I see it, but it still self-perpetuates.

[Big Wallaby]

People get that idea on Board X. I see them say it all the time: "You don't have to ask. Just go wait by the first gate." I correct it whenever I see it, but it still self-perpetuates.

Yup, had it happen several times today... Fortunately, people generally went along with my gentle style of telling them how it works.

[LittleDollClaudia]

A-HA! So that's why guests freak out if they lose their room key at my hotel. Our room keys only open doors, that's it.

But I have had several people who come up and throw their room key on my desk saying, just charge it. (Disney tickets, shuttle passes, pizzas)

Hey, if I could do that, don't ya think I would?

It makes so much more sense now.

LOL

[Shorty82]

At WDW we have what's called the Key to the World card. It is the guest's room key, park ticket and charge card all rolled into one. Convenient for the guest but can be a major headache for all parties when something goes wrong (gets lost, credit limit reached, resort screws something up, etc.)

[LittleDollClaudia]

That's really scary because we have a lot of groups both with just adults or kids with chaperones and the amount of people that come up to my desk saying, "I lost my key. Can I have another?" is staggering.

I also have folks tell me, "I found this key in the pool area, guest bathroom, parking lot, etc." Wow, your keys have so much power! I would staple it to my chest during my holiday!

I can't imagine how much of a pain in the ass that would be since that means you would have to make any keys brand new instead of just a copy which is what we do.

Hmm, I'm happy I work in just a little Holiday Inn Express then. Whew!

Question: Say someone "finds" a key like that, if they were to try to charge a lobster dinner, do you check the ID to make sure it matches the info that pops up on the computer screen?

[GRUMPY PIRATE]

A few times at DTD we were asked for our I.D. when we used the room key to charge, but we got out of the habit of using the room key, we now just put in on a credit card, and save the room key for dinners, and snacks at the parks etc.

I don't recall being asked for an I.D. at any of the parks, when using the room card, but would show it if asked.

[Cheshire Figment]

The Key To The World starts as a room key.

You can get charging authority added; most people do. At the value resorts the limit is initially set at $500, at the moderates $1,000, and at the deluxe $1,500. If you request, some keys (such as children/junior) will not have this authority. If you reach your limit, either during the nightly cycles, or upon your request, they will run the charges against the underlying card and reset the charging authorization.

If you have a package, your park tickets will be on the KTTW. If you do not have a package, but have bought your tickets separately, unless it is an AP you can get the Lobby Concierge to encode your separate ticket onto the KTTW (but it can only have one ticket at a time encoded).

And if you have the DDP (any version) it will also be on the KTTW, along with an indication of the number of adults and the number of children on the reservation.

We often have people report their KTTW as lost at TL. We suggest to them they call their Resort Front Desk from any housephone to cancel that particular serially numbered card and get a replacement when they return to the resort.

If someone finds a KTTW, especially from a deluxe, they can do a lot of damage to a credit line before it is reported and canceled.