Stupid Guest Tricks

Speaking of which... I was working Fantasmic! one night awhle ago and someone assaulted one of the bumblebees. Some guy apparently twisted a female CM's arm behind her back or something like that over in 'A' section at the riverbelle split. I don't want to sound authoritative because I didn't actually see it, and it was awhile ago so I've forgotten the details. I do remember the words "arm" and "twist" being used, though. I only found out about it because I was in 'D' section on gallery steps and I noticed a bunch of security people over that way, and I asked someone what was going on after the show.

tabacco wrote:someone assaulted one of the bumblebees. Some guy apparently twisted a female CM's arm behind her back or something like that over in 'A' section at the riverbelle split.

O.K. that's another thing that drove me crazy - what makes those jerks think that for the price of admission they're allowed to manhandle the c.m.'s if they think it will give them their way??? Over in Fantasyland, we had the Matterhorn cut-off ropes up for Electrical, some lady tried to roll her stroller under them and I stopped the stroller. She said she wanted to go to Main Street and I said "ma'am, you're going to have to go through the castle to get there, the parade has already started." Some guy who was apparantly part of her group then comes up and punches me in the stomach...the worst part was that the ass security guard who was right there just started laughing and did nothing about the jerk. If I'd been his wife or sister, he might have thought differently maybe (once a jerk always a jerk) but I was shocked that he didn't take care of the brute. While we had the "Esplanade" (still sounds like a Mall to me) under construction, they had several of us from the area assigned to G.C. to direct guests around the construction mess. There was some jerk who claimed his 5 year old son was lost and he knocked down one of my co-workers, a 19-year-old petite girl who was visibly pregnant. Hmmmm - my five year old trumps your embryo. I mean - they are such tough guys beating up on defenseless women who work at Disneyland. Bet they feel manly after pushing the girls around... :throw:

^Yah thats pretty messed up....People like that need to fall in a hole. I get shoved around alot at the DLR (I walk in a consistent straight path to whatever I go to instead of running around and flailing my arms like an idiot.). Its like, they've never heard of the words "excuse me, please." Or something....I'm a non-violent guy, especially at parks....I really try to stay as low-profile as I can there. Just saying hi to a few CM's that I see every once and a while. Try and brighten their day, because they have to put up with idiotic guests.

Jeez! If a grown man ever hit me at work I'd smack him (not very hard, but as hard as I could) and sling every foul word I could think of at him. It would be very unDisney and I know it would cost me my job. But that would be my gut reaction. There's very little that pisses me off more than grown men roughing up defenseless women and children.

And Birdmom, that's another reason why most cm's have trouble respecting Security. They're more concerned about us parking in Katella lot and coming in as a guest (I got the third degree for that one) than violent and dangerous behavior from guests and passholes.

If a guest hit me, I'd place them under citizen's arrest for assuault and battery, and tell security to call Anaheim PD. And if a guard saw the attack and did nothing, I'd sue Disneyland for harboring an unsafe working environment.

My husband works security :roll: but he refuses to work parkside. He says that security use to be much better but when eisner came he changed it to more of a "guest service" role than security. I tell him all the stories of us calling security from an attraction and the lack of back up that we get. He says that downtown and hotel security have to be a little harder when it comes to disruptive guests because half of them are drunks from the lost bar or the occassional abusive husband at the hotel. In defense of some of the security, I have had some of the younger(and the occasional retired military) ones be VERY anxious to go after guests we call and complain about. But honestly, I'm sure they are very nice but what do you expect a seventy year old retired man to do to a group of teenagers?

cheshire wrote:...but what do you expect a seventy year old retired man to do to a group of teenagers?

Get on his radio, call for backup, and trail them...

Dante101 wrote:If a guest hit me, I'd place them under citizen's arrest for assuault and battery, and tell security to call Anaheim PD. And if a guard saw the attack and did nothing, I'd sue Disneyland for harboring an unsafe working environment.

Sometimes I think some of the things that happen depend on the area. I got smacked in the face 10 minutes before my walk time at Mansion (I was at load 2 minding my own business). I stopped the ride (which shocked the hell out of the ass), called security and had him hauled away. Once the call went out on the radio, 3 supervisors were there immediately. The senior guy, Bob R ( who is the best manager anyone could ask for) was really concerned and wanted me to go to the emergency room. I insisted on waiting in security until Anaheim P.D. could show up so the guy could be placed under citizen's arrest. Our department was behind me. The supervisors and manager on duty in security kept trying to talk me out of pressing charges. I kept getting "we'll just kick him out and ruin his day, isn't that enough?" I kept telling them NO - this guy has to learn that he can't spend $30 (or whatever it was at the time) and just punch anyone he chooses in the face (Bob was wondering if my nose was broken). It took 3 hours for Anaheim P.D. to get there (guess the Winchell's pit stop was more important). They hauled him off and I heard from legal about when the arraignment was supposed to be, etc. In between, 2 days after this jerk punched me, there he was on Pirates, with his foul-mouthed wife and kid, along with in-laws and they were all standing on the load side of the dock pointing at me and talking to each other. Some of my cast mates said I should have just walked away and made an announcement that I couldn't dispatch a boat containing someone who had assaulted me. I just glared at him as nastilly as I could. The guy was from Texas, so of course he never showed up for his court date. However, I'm comforted by knowing that there's a warrent in the state D.O.J. system for his arrest if he ever screws up in California again.

What's really pitiful was that after Bob was transferred to another department, our own managers started to try to talk c.m.'s out of pressing charges. 3 other gals that I worked with got punched/hit by idiots and all of them had managerial aspirations - the replacement supervisors hinted that it would be better for their careers if they didn't press charges against the offending guests. Does that suck or what?

That does suck. And part of me wonders that maybe the cops didn't show up for 3 hours because Security didn't call them right away - perhaps hoping you'd give up and go home...

But it's nice to hear that your managment was standing behind you! :D

Man, who would have thought that getting punched out was a problem at Disneyland?! I hate men who hit women. A lot of my CM friends that I hung around were women, and if I would have seen any of them get accosted or especially punched, I would have taken the guy out right there!!!!!! I was really big, 6'5" @ 250lbs, I had lots of 20's male aggressiveness, and I would have LOVED to help take care of THAT particular problem.

BirdMom, it's good that your manager backed you up. I could not imagine being in the position of having just been punched, and then management trying to get me to forget it. AARRRGGHHH It is making me mad just thinking about this!

Dave