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Re: A SG's complaints were rewarded by Guest Relations. Why?
Posted: Sun Jun 03, 2007 12:56 pm
by Big Wallaby
Cranbiz wrote:I'm using the term Motor Coach here because it seems that our buses have been upgraded. At least that what the new spiels say.
I'm still looking for the plush, all-forward-facing seating... Although, the Hybrid has nice, plush seating. I would call it a Motor Coach... and by the colors, a Jamaican Motor Coach.
It's strange to hear that thing pulling by you at Fort Wilderness, going 20 mph at an idle speed. I guess GM has anyone who drives it sign a contract that they won't drink and drive while using it, and that they won't hit anything with it.
Re: A SG's complaints were rewarded by Guest Relations. Why?
Posted: Sun Jun 03, 2007 2:19 pm
by BirdMom
I have to say that I also find it annoying that bad behavior gets rewarded in order to pacify the offender. The thing that really gets to me is that Guest Relations appears to simply take the jerk's word for whatever has them on fire, without question and simply gives them *something* to get them to shut up.
Right up there is guest conflicts with CM's over policy. To make a long story short, I had some "problem children" who wouldn't co-operate over a stated policy that is pretty much established. These creeps gave me a bunch of grief and I wouldn't cave. Lo and behold, one hour later I get called into the office because they've complained to City Hall that I shoved them and screamed at them - never happened, but of course, they get a "sincere apology" and who knows what else because they were jerks. It's just so wrong.
Re: A SG's complaints were rewarded by Guest Relations. Why?
Posted: Mon Jun 04, 2007 5:52 am
by leftcoaster
I think the OP should have her son or husband pee and poo in her "friends" flower bed at home, and see how her "friend" feels about it. :twisted:
Re: A SG's complaints were rewarded by Guest Relations. Why?
Posted: Mon Jun 04, 2007 11:34 am
by disneyprincess1988
leftcoaster wrote:I think the OP should have her son or husband pee and poo in her "friends" flower bed at home, and see how her "friend" feels about it. :twisted:
LOL! Great idea!
Re: A SG's complaints were rewarded by Guest Relations. Why?
Posted: Mon Jun 04, 2007 3:13 pm
by mechurchlady
People do not seem to understand that they should not do in public things they would not do at home. Do they really let their kids use the yard as a restroom or do they at dinner time let their kids run around the kitchen then throw food at the table.
Knowing the luck of SGs, I would not doubt that the OP would be in jail for letting her kid use the friend's yard as a toilet. How dare she neglect her kid type of charges. If her husband did the dirty deed then he would be in jail for indescent acts, lewd acts, labeled as a sex offender for life and lose a lawsuit for his emotionally traumatising acts. SGs seem to have a hedge of protection and blinders on that keep them from seeing reality.
Re: A SG's complaints were rewarded by Guest Relations. Why?
Posted: Mon Oct 01, 2007 7:50 pm
by Theme Park Where
I had a SG one time at Muppets in Disney MGM Studios. He came up about 5 minutes before the preshow ended and the next show started and asked where the nearest restroom was. I told him it was outside the theater. He decided he didn't have time to make it and went back to his family. A few minutes later, I spotted him with his child in the back of the preshow, behind the wooden crates that delineate the wheelchair viewing area. When I approached, sure enough, he had decided to let his child relieve himself right there, INSIDE the building, on the carpet! ICK! By the time I got to him, he was done and inside the theater where I couldn't get to him. We had to call in a protein spill and shampoo the carpet overnight.
Re: A SG's complaints were rewarded by Guest Relations. Why?
Posted: Tue Oct 02, 2007 2:03 am
by scottishduffy
You know, I caught a lady at AK with her two sons in the bushes. I could not believe that she just had the two boy's relieving themselves right on the edge of the walkway. She even had the nerve to yell at anyone who dared to stare at her... sheesh.
Re: A SG's complaints were rewarded by Guest Relations. Why?
Posted: Tue Oct 02, 2007 8:27 am
by Anna
DebbieDoesDisney wrote:Our second park day, we went to MK. Her son is in the process of potty training, and he had to pee every 3 minutes because she was giving him cup after cup of juice. Early in the day, she started complaining that MK didn't have enough bathrooms. Her solution to her perceived problem was to let her kid pee in the flower beds.
Totally embarrassing. Yes, I asked her repeatedly to stop, and I was showing her restrooms on the map.
Why didn't a CM come talk to her and make her stop having her kid pee in flower beds?!
Here's a guest who was told to stop letting her kid pee in the bushes. She thinks the CM named Ralph was wrong:
http://www.disboards.com/showthread.php?t=1579569
Disney Nightmare
Caution ahead: long post
While I was in Disney for the trip I had waited so long to enjoy a cast member single handedly ruin Disney magic for me.
My son (5) is a special needs child with a severe developmental delay. One of the issues that we have dealt with in his therapies has been potty training. We have stuggled with this for two years. He has been accident free for about four months before our trip (yea). Well, while we were at Epcot he had an accident because he told us he needed to go potty right when the doors to the preshow at test track closed. We had to wait for the doors to reopen before we could get out. We didn't make it to the bathroom, and my son had an accident. We got him cleaned up and the sweet cast member gave us fast passes so we wouldn't have to wait in line again. However, my son was SOOO disappointed. He was in a depressed mood for the rest of the day at Epoct. I have to explain this so it will explain why this other cast member ruined our trip.
As we were leaving Epoct several hours later, my son informed us that he needed to go to the bathroom. We were already out of the main gates and halfway to our bus stop for All Star Movies resort. I had to make the spilt second decision to either turn around and fight against 50,000 people exiting the Epcot gates and to take the time to explain to a cast member why I needed to return to the park or contuine to a building that I could see a pay phone and lockers. I picked up my son and ran to the building with lockers and the pay phone. At this time my son was holding himself and crying. I could not let him have another accident in the same day. That would be a negative step in my child's development and therapy. When I arrived at the building, there were no restrooms. I made the only decision that was left for me. Out of desperation, I took my son behind that building, pushed him behind some bushes and allow him to void in the bushes. At that moment, the cast member named Ralph stepped behind me. I turned to look at him and apologize for being behind the building. Before I could say anything, he started to yell at me. He stepped about five inches from my face and was literally screaming into my face. I will pharaphase what he said to me because I was so shocked I cannot remember the exact words he use, however, I remember exactly what he said. He yelled at me that I didn't need to be there, then he saw that my child was voiding. He contuined to yell that "my cast members don't need to see that". He yelled that I was irresponsible and an unfit parent because I would allow my child to use the bathroom in this area (the bushes behind the building). He yelled that I made a horrible decision. He literally screamed at me for about forty seconds into my face. I looked at my child, and saw that my son was terrifed. I told the man, in the most calm way I knew how that he had no business yelling at me like that. I turned around, tended to my son and left the area. After I left, I found my husband and told him what had happened. Ralph contuined to stare at my family until we were able to get on the bus. All I could think about was getting away from this man
I do not understand how a cast member could verablly assalt my son and myself like that. It has been a week since my vacation and I can not forget it and "just move on". I feel like the victim of a crime. That cast member stole disney magic from me.
Re: A SG's complaints were rewarded by Guest Relations. Why?
Posted: Tue Oct 02, 2007 9:17 am
by DisneyMom
WOW...This one is sad on so many levels.Obviously the Mom should have planned better for her child's needs. It is possible she was screamed at, but we will never know if it is actually true. I kind of doubt it went exactly as she described.
Re: A SG's complaints were rewarded by Guest Relations. Why?
Posted: Tue Oct 02, 2007 9:58 am
by Big Wallaby
Ralph was absolutely wrong. I mean, aren't all the Cast BREAK ROOMS guest bathrooms? That's right, the place she is describing is a bus driver break area.
So yeah, I can understand Ralph being upset for going into the break area and finding a kid peeing in the bushes there.