Stupid Guest Tricks

I don't know if this is a rumor or not - but I heard that we keep records of complaints. Certain people obviously try to work the system, and CMs in city hall can tell if they have already been compensated at their hotel etc...

ten90six wrote:I don't know if this is a rumor or not - but I heard that we keep records of complaints. Certain people obviously try to work the system, and CMs in city hall can tell if they have already been compensated at their hotel etc...

I believe that WDW uses a system to keep track of guest complaints and what resolution there was. When I was in guest services at the reservation center (I still work there) there was a system that did this. I am sure the same system if not a more updated system keeps track of guest complaints.

I heard a while ago from a CM that she found a website that give advice and tips on how to get comps from Disney by complaining!!! Is that true?

VICisGOOFY wrote:I heard a while ago from a CM that she found a website that give advice and tips on how to get comps from Disney by complaining!!! Is that true?

After making several Google searches I found no such website, but it wouldn't surprise me one bit if an email list serve or a bulletin board on some website whose name I won't mention had that type of discussion.