Why do CMs allow FPs to be used "late"?

[belobog]

Here's what someone wrote about using FPs after the "window":

""Officially" you have to use the FP within the 1 hour window. Most attractions at WDW however, do allow you to use it later as a courtesy. This is on a case by case basis, and is at the attractions discretion, however the only attraction that I am aware of who does tend to enforce the rule is Soarin', due to their extremely low ride capacity.

What I would recommend, if you are planning to use a FP outside of it's validity window, is to ask the CM at the attraction. All FP kiosks are staffed, and the CM there will be able to tell you the rule for that attraction."

If a CM accepts a "late" FP, doesn't that make it "official"?

TIA

[glendalais]

As part of providing the Legendary Guest Service that Walt Disney Parks and Resorts is known for, Attractions Cast Members at the Disneyland Resort and the Walt Disney World Resort are authorised to provide immediate Guest Service Recovery Solutions.

Among these Service Solutions, Cast Members are allowed, taking a wide variety of factors into account, to honour Disney's FastPass tickets which are presented past their return time.

However, please note that Disney's FastPass tickets are only valid on their date of issue. Cast Members should not accept tickets which have been issued on previous or future days.

[CujoSR]

I swear I read that in a textbook somewhere.

[sandravb79]

As part of providing the Legendary Guest Service that Walt Disney Parks and Resorts is known for, Attractions Cast Members at the Disneyland Resort and the Walt Disney World Resort are authorised to provide immediate Guest Service Recovery Solutions.

Among these Service Solutions, Cast Members are allowed, taking a wide variety of factors into account, to honour Disney's FastPass tickets which are presented past their return time.

However, please note that Disney's FastPass tickets are only valid on their date of issue. Cast Members should not accept tickets which have been issued on previous or future days.

At DL's Indiana Jones, I have once used a FP from the year before + one of DLP's Indiana Jones ride. Just saying... :D: :p: :twisted:

[frankw123]

We in the world in early May. We wnet on the COP and a cast member was urgiong people to fill all seat. During his talk, he urged the guests to use fast passes and then he mentioned that "Fast passes are good at any time during the day they were issued. Cast members will not prevent you from using your same day fast passes, never have, never will". This was a shock to those in my party. Is this true?

[glendalais]

We in the world in early May. We wnet on the COP and a cast member was urgiong people to fill all seat. During his talk, he urged the guests to use fast passes and then he mentioned that "Fast passes are good at any time during the day they were issued. Cast members will not prevent you from using your same day fast passes, never have, never will". This was a shock to those in my party. Is this true?

While Cast Members are empowered to honour Disney's FastPass tickets redeemed after their stated return time, they may not honour them before their stated return time.

Of course, Guests are highly encouraged and requested to return and use their Disney's FastPass tickets during the stated return time.

[Doctor McKey]

The fast pass system as is in its current use is a statistical tracking system amongst other things.

Those who have been trained in Operations are explained fast pass policies that state that Fast Passes are not valid untill after the first time stated in the hour block on the ticket. the ticket remains valid till the end of the operating day. The hour block was designed as a deturant for late arrivals on crowded days. With this said, on sell out days and days of high capacity the hour time frame can be enforced with no reprocussions.

In short.... The Disney suits made a policy that free's them of liability if a guest gets pissed off when they are late returning to an attraction on busy days and the CM's have been instructed to only allow the hour time frames and not late arrivals.

The Doctor

[Zazu]

One exception to CMs being able to accept Fastpasses late is when they are issued for shows, such as The Voyage of the Little Mermaid. Once the show starts, all Fastpasses for that show are generally void. You can detect these because they have a far shorter window than FPs for "rides".

CMs can still let you into later shows at their discretion, but it's been my experience that they generally do not.

[kurtisnelson]

Think of it this way:
When you get a FP, it is holding a spot in a virtual line for you. At a certain time, you have gotten to the front of the line. It doesn't slow anything down or hurt if you stand off to the side once you are at the front of the line, as you already waited and a spot was given for you that you didn't use, putting the line ahead of schedule. Getting back in the line just puts everything back. Except for shows where they are holding a specific seat that cannot get filled if you are not there, as if there are 100 FP seats a show, they might give out 105 FPs, expecting 5% to not show. Then if you don't show in addition, they only use 99 of the seats and have no one to fill the empty one. You come late, they have already oversold the show and therefore don't have room for you.

[breathless]

The hubby and I went to MK on th 17th and we went straight back to Dumbo, after that we decided to go to Its a small world, as we were getting into line for that ride, a CM was handing out "Suprise" FP for Philharmagic with the time being 7:00 am-8:00am, but this was at 9:30am if not later, if we were not able to use them, why would they be giving them out? I think the idea of the FP is wonderful, we got them as often as we could. Toy Story Mainia was the hardest to get one for... but our second day we headed straight back to get one.