Newest SET member:

[joanna71985]

The new clock rules are ridiculous. Try working around them when you're on a VIP tour - it's impossible.

Do I tell my guests, "Excuse me, Mr. Depp, I have to go take a state-mandated task-free 30 minutes. Just stay on the Sub and you'll be fine."

Do I introduce a breaker? "This is Cindy, I know you just got comfortable with me, but she's gonna hang out with you guys for 30 minutes, then I'll be back. Have fun!"

Do I put them on Space, run off-stage and clock out for a lunch, go back to work, and then hope we're near a clock 30 minutes later so I can put them on HM and run to clock back in? It all sounds very "task-free".

Screw the new clock rules, I'll miss being a CM, but I'd rather get points than do any of the last 3 options.

So what do you do when you are doing a VIP tour (I'm really curious, not trying to be rude)?

[lady ulrike]

Heck, this new policy is in place because of the Unions, they wanted to reduce the hours you needed to work in order to get a lunch. They're not going to do anything about it.

Actually, this new policy has to do with a new state law. My husband has the same thing at his job and he does not work for Disney at all.

[glendalais]

Actually, this new policy has to do with a new state law. My husband has the same thing at his job and he does not work for Disney at all.

I stand corrected :D: . Thanks!

[felinefan]

When I worked at Knott's, if it was a busy day--usually weekends and around major holidays--it could take forever to get through the crowds to go on break. Rotations were hell. Near the end of my time there, people, including myself, were missing their breaks and even their lunches; we were even being asked to skip lunches. Sorry, but I need to eat; humans are like that. You want something that doesn't need to pee or eat, never gets sick, etc.., get a robot. I hope Knott's gets closed down permanently, the sooner the better. They are breaking so many state labor laws, especially "hostile /toxic work environment" laws it's not funny.

[missmonkey]

When I worked in hotels, I would quickly walk through a crowded lobby to the break room with a pleasant look on my face and with my sight line aimed somewhere just above people's heads. Avoid eye contact at all costs! If anyone did try to stop me to ask questions, I would look at them, smile and keep walking. I wouldn't walk away; my body language would imply that they should follow me. Few did.

All of this would discourage people from stopping me since it looked like I was on my way to somewhere important. Since I always looked pleasant and would help those who asked, I was never accused of being rude. It is a sucky way to behave, especially since I pride myself on my customer service skills. However, if my employer was going to make it hard for me, I felt fine with finding a way to preserve my own sanity.

[Zazu]

Actually, this new policy has to do with a new state law.

Ah, now it all starts to make sense. Only the government has any hope of being screwier than Disney management.

[Randy B]

Ah, now it all starts to make sense. Only the government has any hope of being screwier than Disney management.

it only makes sense. We have a Mickey Mouse government with Goofy in the white house. It's only a differnece in size between the government and Disney (tho Disney is obviously trying to catch up and surpass the government in size). ;) :twisted:

Randy

[GuestJockey]

So what do you do when you are doing a VIP tour (I'm really curious, not trying to be rude)?

Managers have told us we have to call ahead to tell them we're going to need a breaker, introduce our guests to the person who is going to stand in for us for 30 minutes, and go backstage to take a lunch. Bear in mind that they haven't scheduled a VIP tour breaker.

Leads have cough cough hinted that we should run off-stage, clock out for lunch, run back and continue on our way, then do it again to clock in. They have made it very clear that they know this is wrong and we shouldn't tell anyone we're doing it or they'll lose their lead status and we'll be blacklisted from tours for snitching. As I write this, I am nervous.

So those are my options. Those or take the points every time and start applying at In-n-out burger.

Luckily the only tour I've had since the rules started, I managed to talk them into taking the kids to the hotel for a nap right when I needed to clock out, so I legitimately left them alone for 30 minutes, but next time I may not be as lucky.

[Randy B]

Luckily the only tour I've had since the rules started, I managed to talk them into taking the kids to the hotel for a nap right when I needed to clock out, so I legitimately left them alone for 30 minutes, but next time I may not be as lucky.

Try this. When it is about time for the break, begin talking about food and leading them past the more enticing smells. :D: This will get their digestive juices flowing and they will begin looking for somethng to eat. Suggest one of the table service facilities. While they are ordering you can slip backstage to clock out. If you just "excuse yourself" for a moment, they don't even have to know what you are doing. Most people would not begrudge you a moment for "private functions". Even famous VIPs who need crowd interferrence control would allow a short seperation if you can park them momentarily in a secure location. Assumptions of why you are slipping away can work for you too. ;) Then before leaving the table service you can again slip out long enough to clock back in. Most table service locations would likely be able to kill 30 min or more. It may be a little more difficult if they insist on counter service or just intend to snack their way around, but you are no worse off than before. Maybe if you can spot snack and counter service locations that have clocks conveniently close you might take advantage of the nearness to slip in, click, and slip back out.

Just some speculations.

Randy