I have NEVER had a day where not only did I not make magic for someone but after my first SG of the day, I DID NOT want to make magic for ANYONE!!!!
SG #1 of the day: Working the line outside the GSB, I get stopped by a policeman who states he is there for the WILDFIRE HERO tickets. I explained to him nicely that those tickets were blocked out from Dec 25-Jan 6, and were not valid for that day. "I got the email," he says, "and it said that we could come to the park for free between now and February." Well, yes, sir, but there were some blocked out days listed. "I came 2 1/2 hours down here from Santa Barbara and I INSIST you let me in the park!!!" Well, sir, tickets to get into the park are $66 for adults, and $56 for children ages 3-9 for the day. SG says "I have never been treated so rudely, especially when your company put out the email... " I respond to this with the following: Sir, when I'm on the road in Santa Barbara, I am expected to read the rules and follow them, right? He said yes. Well, I told him, for this promotion, you should have read all the rules, because they were in that email, and I can get you a copy if you'd like to reread them on your way home, cause unless you buy a ticket, you and your family are NOT getting in the park on a hero ticket today... :D:
And the winner of the day: SG #2--
Guest is in line outside of GSB. I'm in a window, assisting guests who need help or to purchase tickets. Unbeknownst to me, guest has spent 20 minutes complaining to one of my leads outside, and my lead has told her the exact same thing I end up telling her. So anyway--guest gets to window with her 9 other family members. Has Southern California annual passes purchased on 12/3/07 from one of the hotels, and she wants to go into Disneyland for one kid's birthday. That's nice, that will be $400-- one $40 block out ticket per person, right?? Anyway, guest INSISTS that she only purchased these passes cause the CM at the hotel told her that Jan 3 was NOT blocked out, and she had looked at the block out days online, and she did not see where Jan 3rd was blocked out. After pulling up the block out schedule online for HER TYPE OF AP, I printed it out for her and asked her what today was and showed her that it was, indeed, blocked out. She asked to speak to my supervisor, who told her that it was blocked out and she needed to buy the blockout tickets for $40 each, but she got louder and louder, and my lead said that she would call the manager and see what the manager said. Manager gave the lead the ok to DOWNGRADE her tickets to 2 day park hoppers and guest got rude again and said "then I won't have the ap's", well, no you won't, IDIOT!! She left in a huff (mind you this took a good 20+ minutes at my window!!), and did not buy the blockout day tickets and did NOT downgrade her tickets.
About 20 minutes later, she came back to the windows and had her tickets downgraded to 2 day park hoppers-- and then when she got inside the park, she RE-UPGRADED to So cal annual passes!!!!
I was so pissed off by this time, I was tempted to walk off property and just turn in my id card and name badge, but it was lunch, so I got a good 30 minute break and realized that she was a pain and she felt "entitled" and she got what she wanted, even if she screwed the system. What I should have done was write down her name and the names of all her family members and put notes in the files about how rude she was and how the 2 day park hoppers COULD NOT be upgraded at any time--but I didn't, cause she had me so flustered--and now she got her way.
