Something I have always wondered about refunds

[drcorey]

the fun bug!
nah, didnt see what did it, nurse said proilly a spider,
but only had one hole in skin, maybe a old one fang spider?
this is why I always buy trip insurance.

[DisneyMom]

the fun bug!
nah, didnt see what did it, nurse said proilly a spider,
but only had one hole in skin, maybe a old one fang spider?
this is why I always buy trip insurance.

Glad it was a bug, at first I thought it might be a HUMAN bite!

[goofyjoe]

The Mouse isn't without a heart, but you have to go through his brain to get there, and that stops most SGTs.

I love the way that you put this, Zazu. It puts into words what my friend who works in Resorts does on occasion depending on the circumstances.

[drcorey]

I love the way that you put this, Zazu. It puts into words what my friend who works in Resorts does on occasion depending on the circumstances.

or climb up his butt with a pointy stick.

[Zazu]

or climb up his butt with a pointy stick.

These are the guests who get mailing addresses for Guest Communications and Legal.

And nothing more.

[kurtisnelson]

Hesitant as I am to say this where Board Xers may read it....

We can and do make exceptions for the right circumstances. Having grandma hauled off to hospital with associated familial trauma might be cause to cut a family's 5-day tickets back to the 4-day rate (a savings of a whopping $8 each). It's a judgment call every time, and the guests have to convince some very cynical CMs that it's the Right Thing.

Also, from what I've seen from my random ticketing document reading, there are provisions for in park shopping. Something along the lines of a "deposit" of the cost of a 1 day, 1 park that can only be retrieved within 2 hours and with some form of documentation. A GR CM can correct me.

[BirdMom]

When I was a Main Entrance lead in Anaheim, I saw more than a few occasions where Guest Relations had decided to go ahead and refund the guest's admission and parking for the day. The routine was that they would put the cash refund in a ticket envelope, escort the guest's party through the exit and make sure that the CM did not give re-entry handstamps, then hand the guest their refund outside the exit on the way to the parking lot tram.

I don't remember what the circumstances were, but as our Guest Services Manager always tried to instill in us was the fact that the park was fully paid for, and it wouldn't cost Disney that much to accommodate the guests if at all possible, and it would create goodwill, along with the possibility of them returning and spending more money in the future.

[Cheshire Figment]

Thursday at TL I had a Guest try to scam me at a ticket window.

At the water parks we do have a "shopping pass" procedure; the Guest buys a one day water park ticket, and if they return to the selling or any other window within 30 minutes and are still dry we will refund their money.

I had a man come with a child's ticket where he wanted a refund. He said that they were not sure if the child would like the Park, and were told if they came out within 30 minutes we would do the refund.

OK, not a problem. I do a scan on the ticket and ATS tells me it was 37 minutes, but I figure, close enough. I ask what about the rest of the family, why just the child. He said everyone else liked the park.

Then the critical question from me: "Where is the child?"

Answer - "With his father".

I told him that the child had to be out of the park, and also it was now ten minutes over the time limit.

I did call Guest Services and the other booth to tell them to beware fo this guy, but he never came back.

[Teddykeiko86]

Glad to DL isn't the only one with a No-Refund policy.
Where I worked, refunds (rain checks etc) weren't given out even if it was raining and the rides were closed.

On a few occasions, comp tickets were given to special circumstances (family emergency, becoming ill at the park) and the guest were given a GSR confirmation to pick up their tickets at a later date ( to avoid scalping). They were also escorted out of the park.

At our GR, we didn't refund anything, ANYTHING.
Which brings me to my next point:

I read on MouseWait (iPhone app) today that somebody got their Goofy Hat replaced by GR because soda spilled on it during Soarin over CA?

Come on really? Do they really do that? It seems like a good way to loose money fast. For one, I bet it was their soda. Two, I bet that GR said no, but she complained long enough for them to do it. I sound bitter, but I am tired of people that expect the park to fix everything. I thought Disney wasn't responsible for people's stuff. In this case, it sounds like they are taking responsibility when they don't need too.

[Teddykeiko86]

At the water parks we do have a "shopping pass" procedure; the Guest buys a one day water park ticket, and if they return to the selling or any other window within 30 minutes and are still dry we will refund their money.

I

Ugh. The Shoppers pass :mad: . Ours was an hour limit. It was worse too because we had no way of telling if they received a hand stamp or not. Management could not provide us with a black light, that would be to reasonable for them.

I've turned people away when they were 9 minutes late. Mostly because we knew they went on a ride (when it was only for shopping).