At the Subway at my park, you order on one side of the stand ("ORDER HERE"), and pay at the end of the line ("PAY HERE"). It's clearly marked, and the handrails make it obvious what to do. Easy, right? Apparently not. If I had a dollar for every time a guest walked up to my register and started ordering food, I'd be rich. I finally started asking, "Are you ordering a sandwich, or just drinks?". Of course, they said "Ordering a sub." and looked at me as if I were stupid. "Order at the other end, pay over here."
Also, each sub is the same price, $5.99 for a six-inch (yep...). So, even if the guest has a turkey sub, I can hit whatever button I want (usually I hit veggie or BMT). It doesn't usually matter, unless the guest wants a recipt.
"Excuse me, but I got a cold cut trio, but you charged me for a BMT."
"Oh, actually, all the subs are the same price. I didn't see which one you had, so I just put it in as that."
"But that's not what I ordered."
"It's the same price as what you ordered. The only difference is what it's called in the register."
"But it's not what I ordered."
"Ma'am, there's not really much I can do. All I can do is refund your order and put it in again as a cold cut trio, but all that'll do is change what it says on the recipt, it would still be the same price."
This went on for quite a while. I finally ended up getting my sup to talk to her.
Subway Stupids
- KingsIslander
- Regular Guest
- Posts: 131
- Joined: Sat Jun 13, 2009 8:14 pm
- Park: Kings Island
- Location: Nova Cite
Subway Stupids
2010-2011: Food and Beverage" wrote: "You can't arrest me for jogging on the railroad tracks!"
2012-Present: Admissions/Park Operations
-
- Seasoned Pro
- Posts: 824
- Joined: Sat Nov 17, 2007 5:26 pm
- Location: Orlando, Fla.
Re: Subway Stupids
Oddly enough, at Disney, Cast Members can and are disciplined for doing that. It messes terribly with our inventories on food and supplies when Cast Members press the wrong button, even if it comes up the same price.KingsIslander wrote:Also, each sub is the same price, $5.99 for a six-inch (yep...). So, even if the guest has a turkey sub, I can hit whatever button I want (usually I hit veggie or BMT). It doesn't usually matter, unless the guest wants a recipt.
"Excuse me, but I got a cold cut trio, but you charged me for a BMT."
"Oh, actually, all the subs are the same price. I didn't see which one you had, so I just put it in as that."
"But that's not what I ordered."
"It's the same price as what you ordered. The only difference is what it's called in the register."
"But it's not what I ordered."
"Ma'am, there's not really much I can do. All I can do is refund your order and put it in again as a cold cut trio, but all that'll do is change what it says on the recipt, it would still be the same price."
Re: Subway Stupids
Yeah, that's a big no-no for us because too, because it messes with inventory.
One time I had someone "sell" a different item that was the same price as the item the guest was purchasing (and the item the guest was purchasing was not on the register's current list of items) on a cart just so they could use the credit card machine. That didn't go over too well. Granted they purchased two things from them, the inventory was askew because it showed them selling two totally different items.
One time I had someone "sell" a different item that was the same price as the item the guest was purchasing (and the item the guest was purchasing was not on the register's current list of items) on a cart just so they could use the credit card machine. That didn't go over too well. Granted they purchased two things from them, the inventory was askew because it showed them selling two totally different items.
RIP Bud Hurlbut.
You will be missed.
You will be missed.
-
- Permanent Fixture
- Posts: 8780
- Joined: Thu Aug 30, 2007 11:23 am
- Location: Insane Diego
Re: Subway Stupids
Like some other posters point out, I would think that the different keys on the register at subway would be used by management to track sales and to order product.
Did you notice that the store was getting a large amount of veggie or bmt inventory?
not only that, but if you sell so many veggie and BMT sandwiches, wouldn't someone start to ask why you were "missing" the amount of cold cuts, etc. that the store did not sale? (according to the register tapes)
Did you notice that the store was getting a large amount of veggie or bmt inventory?
not only that, but if you sell so many veggie and BMT sandwiches, wouldn't someone start to ask why you were "missing" the amount of cold cuts, etc. that the store did not sale? (according to the register tapes)
:pirateflaARRRRRRR YA DOIN'?
- KingsIslander
- Regular Guest
- Posts: 131
- Joined: Sat Jun 13, 2009 8:14 pm
- Park: Kings Island
- Location: Nova Cite
Re: Subway Stupids
We don't use the registers for tracking inventory, because it wouldn't account for product thrown away because of guests who have their food made, then refuse to pay for it when they're told the price (yep, there's a menu with prices right above their head, but they ignore it). I was actually told by the supervisor that it didn't matter which button. I guess the only reason that there are multiple buttons instead of just one is that, well, that's how they set it up. Our registers at my normal location has items that we haven't sold for years, or never actually did sell, and it is missing items that we do sell (we still don't have a button for a item that we sell all the time). I guess the only time they can update the registers is when we raise prices.
2010-2011: Food and Beverage" wrote: "You can't arrest me for jogging on the railroad tracks!"
2012-Present: Admissions/Park Operations
-
- Permanent Fixture
- Posts: 8780
- Joined: Thu Aug 30, 2007 11:23 am
- Location: Insane Diego
Re: Subway Stupids
they should just replace the register with one that only has ten buttons, then you can just punch in the price.
but that would probably result in too many errors. :p:
but that would probably result in too many errors. :p:
:pirateflaARRRRRRR YA DOIN'?
-
- Regular Guest
- Posts: 221
- Joined: Tue Jul 20, 2010 9:15 pm
Re: Subway Stupids
I want to hear the rest of the story.
And BTW, aren't the Subways in WDW cast locations more expensive then normal ones? I wouldn't go into a Subway normally, so I don't know.
And BTW, aren't the Subways in WDW cast locations more expensive then normal ones? I wouldn't go into a Subway normally, so I don't know.
- kurtisnelson
- Practically Lives Here
- Posts: 1075
- Joined: Mon Feb 20, 2006 7:30 pm
- Park: WDPR
- Department: Industrial Engineeri
- Position: Former
- Location: Georgia Tech
- Contact:
Re: Subway Stupids
No $5 footlongs...5th Dimension wrote:I want to hear the rest of the story.
And BTW, aren't the Subways in WDW cast locations more expensive then normal ones? I wouldn't go into a Subway normally, so I don't know.
Kurt
Re: Subway Stupids
Foot long subs range $5 to $6 out towards us. At the airport $7 and includes: 6 inch sub, chips and a drink.
Re: Subway Stupids
I thought the original poster was from King's Island...5th Dimension wrote:I want to hear the rest of the story.
And BTW, aren't the Subways in WDW cast locations more expensive then normal ones? I wouldn't go into a Subway normally, so I don't know.
The opinions expressed here may not be those of kcberlin. Sometimes I just like to stir shit.:twisted: