Manta Abuse
Posted: Thu Jul 28, 2011 9:29 am
I used to LOVE being a grouper on attractions... until I departed Disney and began working at Sea World. I'm now at Manta.
Yesterday, I had just stepped into position and my quick queue line was about a 1/3 down the steps from the loading platform. In order to get this line "killed" and out of the way, I began grouping to other rows than the "row 4 and 5 only" rule... in this situation, it's totally okay, and my supervisors agreed in the aftermath.
2 families began spazzing at me. Claiming I had no idea how to do my job, and I wasn't abiding by the "row 4 and 5 only" bullcrap. I started calm, explaining that they have priority and I had to get rid of the line... they then started freaking out further. In attempt to shut them up, I told them firmly to please calm down and let me do my job. This of course got them louder. Finally, I got them out of the way and hastily grouped them into random rows. As I did so, the bitchy teenage daughter of one of the groups looked at me and goes "Don't be rude."
The only rude person I saw there was her family and the other family, causing a scene while I'm trying to get people moving taking account that quick queue parties DO have priority.
What I SHOULD have said:
"I will get to you as soon as I can and if you decide to continue with your tone and behavior, I will be more than happy to call security and we can figure this out when they arrive."
"I will get to you as soon as I can, however, right now Quick Queue has priority (which I did say...) + If you think this is easy, I'd like you to stand here and group my next 5 trains. Keep in mind the following trains and rows have bypassed (unavailable) seats that that only accomodate 3 riders, as well as getting single riders situated, honoring requests for front and back row, and making sure every rider is tall enough to ride."
Or... the ever popular:
"Folks I do not come to McDonalds and tell you how to flip your burgers, so do not come to my workplace and tell me how to do mine."
Yesterday, I had just stepped into position and my quick queue line was about a 1/3 down the steps from the loading platform. In order to get this line "killed" and out of the way, I began grouping to other rows than the "row 4 and 5 only" rule... in this situation, it's totally okay, and my supervisors agreed in the aftermath.
2 families began spazzing at me. Claiming I had no idea how to do my job, and I wasn't abiding by the "row 4 and 5 only" bullcrap. I started calm, explaining that they have priority and I had to get rid of the line... they then started freaking out further. In attempt to shut them up, I told them firmly to please calm down and let me do my job. This of course got them louder. Finally, I got them out of the way and hastily grouped them into random rows. As I did so, the bitchy teenage daughter of one of the groups looked at me and goes "Don't be rude."
The only rude person I saw there was her family and the other family, causing a scene while I'm trying to get people moving taking account that quick queue parties DO have priority.
What I SHOULD have said:
"I will get to you as soon as I can and if you decide to continue with your tone and behavior, I will be more than happy to call security and we can figure this out when they arrive."
"I will get to you as soon as I can, however, right now Quick Queue has priority (which I did say...) + If you think this is easy, I'd like you to stand here and group my next 5 trains. Keep in mind the following trains and rows have bypassed (unavailable) seats that that only accomodate 3 riders, as well as getting single riders situated, honoring requests for front and back row, and making sure every rider is tall enough to ride."
Or... the ever popular:
"Folks I do not come to McDonalds and tell you how to flip your burgers, so do not come to my workplace and tell me how to do mine."